Product Design Lead, Manager level

Center 1 (19052), United States of America, McLean, Virginia
Product Design Lead, Manager level
The Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. We are passionate about advocating for user needs and delivering innovative, accessible, and world-class products that redefine our customers day-to-day financial activities.
We're looking for a Manager level, Product Design Lead, for our Card Customer Resiliency design team where we're seeking to build financial resilience for our most vulnerable customers. Through a combination of empathy, transparency, contextual education, and concrete actions, we believe we can lead customers from hardship, to coping and eventually thriving. Your focus will be on the customer experience for people whose accounts are in collections and subsequently, recoveries. People in this situation have missed one or more payments for a credit card bill or have charged off, and may be dealing with a variety of emotions and external factors related to that situation. You'll be at the forefront of finding new ways for us to connect with these customers, understand their situation, and help them find a path back towards credit that works best for them.
The ideal candidate has experience with the full design lifecycle, from discovery to delivery, and a systems-mindset for defining and deploying consistent and reusable componentry, and patterns, across our product portfolio.
What You'll Do:
As a leader and maker, you'll be asked to handle a variety of responsibilities, including:
Strategy & Planning

• Collaborating with technology, product, and business teams to uncover customer and business needs - then translating them into transformative, intuitive, user friendly, and on-brand interfaces
• Leading in translating complex ideas into understandable concepts that evolve and enhance the product interface
• Engaging in portfolio prioritization to help set the strategy for the team
• Managing through shifting priorities to provide clear direction and input on product definition
• Advocating for the customer through human centered design methodologies, including: discovery, ideation, sketch sessions, and user testing
• Creating and facilitating design led workshops to engage and build alignment across different partners and teams
• Championing prioritization of design centered product enhancements grounded in research and analysis
• Connecting with design community peers by learning, sharing, and teaching

Lead & Develop Teams

• Building and leading successful teams by mentoring, coaching, and elevating others
• Guiding team members in strategy, research, alignment, analysis, and execution tasks
• Leading your team through career development plans to encourage talent growth
• Participate in hiring by reviewing resumes, conducting interviews and attending consensus

Discovery & Delivery

• Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities
• Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams
• Storytelling - evangelizing the value of a systems-mindset, influencing partner adoption and making it easy to realize business impact
• Creating style guides, iconography, and infographics that can be leveraged by teams
• Drive end-to-end product design by:
  
  • Working with researchers to understand customer needs and interpreting information into visual forms that are impactful and intuitive
  • Framing problems, determining insights, and defining visual designs to serve customer needs
  • Working within an established design system
  • Ideating, sketching, and delivering low to high fidelity prototypes
  • Designing within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelines
  • Storytelling and presenting visual concepts to various stakeholders
  • Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues

Basic Qualifications

• At least 6 years of experience with user interface and user experience design

Preferred Qualifications

• Bachelor's degree or military experience
• Advanced degree, trainings, or certifications in User Interface design
• Designing for cross-channel experiences
• Experience working within an established design system
• Experience designing for cross channel experiences
• Comfortable working with a variety of business partners and delivering outcomes
• Familiarity with design and prototyping tools, such as Sketch and/or Figma
• Experience working within an established design system
• Experience managing a cross-functional team

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
New York City (Hybrid On-Site): $163,300 - $186,400 for Manager, Design
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).