Player Development Executive

Sorry, this job was removed at 04:24 p.m. (EST) on Friday, Sep 13, 2024
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Remote
5-7 Years Experience
Digital Media • Gaming • Information Technology • Software • Sports • eSports
It’s simple, at DraftKings, we believe life’s more alive with skin in the game.
The Role

We're defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.
Here, "impossible" isn't part of our vocabulary. You'll face some of the toughest but most rewarding challenges of your career. They're worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.
The Crown Is Yours
As a Player Development Executive, you will play a key role in the growth and development of our VIP user base. You'll be responsible for driving net revenue through proactive sales tactics while promoting outstanding VIP service to new and existing VIP customers. When joining us, you'll also collaborate with other departments such as Fraud, CX, Compliance, Marketing, and Product Operations to consult, execute, and resolve multifaceted player-facing issues.
What you'll do as Player Development Executive

  • Create strong, authentic, and trusted Player relationships.
  • Compile Player feedback to support improvements to the platform and identify commercial opportunities.
  • Execute against all VIP policies and guidelines, including responsible gaming policies.
  • Drive key VIP sales metrics, contributing to customer engagement, market share, and net revenue.
  • Maintain and enhance relations with existing DraftKings Sportsbook customers.
  • Provide coaching and constructive feedback to improve performance and enable your team to achieve all established goals & business objectives.
  • Review and approve player comps based on established customer policies.
  • Participate in the escalation process including working with clients and other DK departments to resolve client cases.


What you'll bring

  • Have a passion for improving the customer/player experience, solving problems, and driving positivity amongst the team.
  • Experience in Marketing and Sales, specifically as it relates to relationship building, retention, and growth.
  • Thorough understanding of Sports Betting markets and other related products.
  • Strong desire to teach and coach a team to deliver quality customer experience and consistent sales techniques.
  • Demonstrated success in identifying and implementing strategies that improve operational efficiency.
  • Knowledge and ability to increase revenues and control expenses.
  • Bachelor's Degree in Business, Marketing or related field and 5 years related experience in the Gaming, Hospitality, Sales, and/or Marketing industry.
  • Must be able to obtain and maintain required State Gaming Licenses.


Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.
The US base salary range for this full-time position is 76,000.00 USD - 95,000.00 USD, plus bonus, equity, and benefits as applicable. Our salary ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

What the Team is Saying

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The Company
New York, NY
4,500 Employees
Hybrid Workplace
Year Founded: 2012

What We Do

DraftKings is a global digital sports entertainment and technology company created to fuel the competitive spirit of sports fans with products that range across daily fantasy, regulated gaming, and digital media.

Founded in 2012 by Jason Robins, Matt Kalish, and Paul Liberman – DraftKings’ vision is to be one of the world’s largest and most beloved digitally-led consumer companies, reaching people all over the world and creating incredible and engaging experiences for our customers.

More than 4,000 teammates in six countries work together to create our world-class products. We're inspired by our shared passion for developing creative solutions to complex challenges and empowering the people around us to do their best work. We are industry leaders in the digital entertainment and technology space and are propelled by constant curiosity and diverse perspectives. From our engineering team, to our marketing team, to our customer experience team – our people have taken DraftKings from an industry disrupter to an iconic sports brand, and we’re only getting started.

Why Work With Us

We are fueled by our passion for developing the next generation of products for our customers. We empower our teammates to do their best by solving complex and unique challenges together. Whether you’re data-obsessed, tech-driven, or love working with different people each day, you know that DraftKings is here to support your next big idea.

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Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Typical time on-site: Not Specified
New York, NY

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