Platform Support Engineer

About us.

Trumid is a fast-growing financial technology company and fixed income electronic trading platform, bringing efficiency to credit trading through data, technology, and intuitively designed products. Founded in 2014 by a team of fixed income market experts, we have grown to become one of the top three corporate bond e-trading platforms. 1,300+ traders transact on Trumid each month from a large and expanding client network of 850 buy-and sell-side institutions.

With a rich history of innovation, we pride ourselves on staying nimble and agile as we grow. A tech-first client-driven approach in which we collaborate closely with our users, iterating quickly toward optimal solutions. With client engagement at its highest levels and our pace of product development faster than ever, this is an exciting and transformative time at Trumid.

Our business model thrives on participation and connection, and so does our culture. We work together towards common goals – always pushing into unexplored areas and new ways of thinking. To be successful at Trumid, you need to be curious, passionate about your craft, ambitious, collaborative, and driven. Learn more at www.trumid.com.

The opportunity.

Trumid is looking for a Platform Support Engineer who will play a crucial role in ensuring the health and performance of our trading platform. As our company grows, the complexity of our platform and the number of clients we support will increase. 

The ideal candidate is passionate about maintaining high standards of service and is driven to provide a best-in-class user experience. You will be responsible for managing incidents, supporting clients, and maintaining multiple environments. Your contributions will directly impact the reliability and efficiency of our trading operations.

This is a unique opportunity to work in a dynamic fintech environment, addressing interesting and challenging problems as we continue to innovate and optimize our platform. If you have a background in Production/Application Support, Client Technical Trading Support, and DevOps, and are excited about working with cutting-edge technologies, this role is for you!

Responsibilities will include:

• Ensuring Platform Health: Lead the strategic management and monitoring of multiple production and non-production environments, ensuring system reliability and uninterrupted productivity at scale.
• Incident Management: Serve as the senior point of contact for complex incident resolution, implementing long-term solutions to minimize disruptions and enhance system resilience.
• Client Support: Act as a technical advisor, collaborating with high-profile clients to diagnose and resolve sophisticated technical issues, thus elevating their experience with our platform.
• Innovation and Optimization: Spearhead high-impact projects focused on innovation and optimization, leveraging cutting-edge technologies and coding expertise to enhance system performance and scalability.
• Collaboration: Engage in cross-functional collaboration with technical teams and leadership, providing expert guidance on issue resolution and supporting strategic projects.
• Alert Response: Oversee response protocols for system-generated alerts and escalations, conducting in-depth root cause analysis and implementing robust preventive measures.
• Monitoring Enhancements: Lead the enhancement of monitoring capabilities through the development of custom scripts, and the deployment of tools like Terraform, Prometheus, and Python, with a focus on optimizing platform automation and efficiency.
• Coding and Automation: Develop and optimize automation scripts to streamline processes, reduce manual intervention, and increase system reliability. Lead initiatives to enhance platform automation, ensuring best practices in code quality and maintainability.
• On-Call Support: Provide leadership in an on-call rotation, with a proactive approach to routine night and weekend work, ensuring comprehensive system support (less than 5%).

About you.

Experience:

• 7+ years in Production/Application Support with a proven track record of managing complex systems.
• Experience in Client Technical Trading Support, with a deep understanding of client needs and trading ecosystems.
• Experience as a DevOps Engineer, demonstrating a strong aptitude for continuous learning and adopting new technologies.
• Extensive experience with AWS, GCP, and Linux environments, including system architecture and optimization.

Technical Skills:

• Advanced knowledge of Incident Management, Jenkins, Kubernetes, and PostgreSQL.
• Proficient in scripting languages such as Python and Bash, with a strong focus on developing and optimizing automation scripts.
• Experience with monitoring and automation tools like DataDog, Terraform, and Ansible.
  

Professional Skills:

• Strong multitasking and project management abilities, with a proven capacity to lead multiple projects in a fast-paced environment.
• Exceptional communication skills, capable of articulating complex technical concepts to a diverse audience, including end-users, developers, and senior business stakeholders.
• Proficiency in creating and managing comprehensive technical documentation.
• Demonstrated ability to work independently while also being a collaborative team player.
• In-depth understanding or prior experience with trading platform ecosystems is highly desirable.

Employee benefits.

• Highly competitive compensation
• Fully paid medical, dental and vision coverage
• Remote work
• Team-oriented and collaborative company culture

Trumid is an equal opportunity employer.

In compliance with New York City Pay Transparency Law, the base salary range for this role in New York City is between $150,000 - $190,000. This range does not include discretionary bonus or other forms of compensation or benefits offered in connection with this job. Several factors are considered when determining a candidate’s compensation.