People Operations Manager (Real Estate Group)

Overview of Role: 

Truehold is seeking a results-driven Human Resources Generalist to support our Real Estate Group. This includes Acquisitions, Renovations & Turns, and Transaction Management teams. The HR Generalist will be responsible for identifying and addressing HR-related challenges, developing solutions and processes to drive organizational success, and aligning HR strategies with business objectives. The ideal candidate is a dedicated HR professional with first-hand experience across the entire employee lifecycle and has worked in a remote, distributed environment. The HR Generalist will report to the Director of Talent and work closely with the People Ops Consultant, Real Estate Executive Team, and People Managers. This is a remote position. 

Key Responsibilities:

• Provide top quality employee experience to our real estate group in the areas of onboarding, employee experience, performance, employee relations, and offboarding. 
• Ensure an open line of communication between HR and employees in the real estate group. 
• Develop and implement HR policies and procedures that support real estate goals. 
• In partnership with the Director of Talent and People Ops Consultant, advise managers and employees on sensitive work-related issues in the areas of conflict resolution, performance management, interpretation of company policy, culture and values, job mapping, leave accommodations, and other employment-related issues and topics. 
• Act as initial point of contact for real estate employees with HR-related questions.
• Develop and document policies to ensure optimum, consistent operations including attendance policies, security policies, management training, and other initiatives for continuous improvement.
• Build relationships with employees and real estate management. 
• Support Director of TA/People and People Ops Consultant in strategic projects, as needed

Qualifications: 

• 3+ years experience in human resources, people operations, or related field
• SHRM-CP or PHR certification preferred
• Experience working within Real Estate or related industry with Field Teams  
• Must have experience in human resource management across multiple states
• Experience with Rippling, or comparable HRIS system, is highly preferred  
• Excellent communication and interpersonal abilities
• Strong analytical and problem-solving skills
• Demonstrates high level of accuracy and attention to detail 
• Ability to prioritize and manage numerous projects at once
• Self-motivated, takes initiative, and is comfortable with ambiguity

Benefits:

• A collaborative, people-first culture with a passion for doing good and enjoying doing it
• A unique opportunity to build our brand in the early stages
• Competitive benefits and compensation, including 401(k) w/match
• Choice between hybrid and fully remote work
• Flexible PTO
• 11 paid holidays

About us

Truehold is the nation's leading provider of residential sale-leasebacks, the preferred choice for homeowners who want to unlock their equity without taking on debt or moving. We've brought together industry-leading experts to unlock over $400 million in home equity. Our mission is to create a new type of senior living that enables people to enjoy their health and wealth as they age, without giving up their homes.