Essential Job Functions 

Negotiation- Make outbound or receive customer calls to negotiate settlements or secure payment arrangements.  

Customer Experience- Provide quality customer service to secure payment arrangements for customers who are past due on their credit card accounts. Display exceptional verbal and written communication, negotiation and active-listening skills, as well as the ability to easily establish rapport and credibility with a variety of customers. 

Documentation and Technology- Manually dials, skip traces or utilizes automated dialer to communicate with customers and make payment arrangements to meet or exceed established goals to include balances saved, pay-by-phones collected and call quality. Uses computer to enter payment arrangements into care systems. 

Time Management- Utilize time-management and organizational skills necessary to effectively handle multiple expectations and thrive in a performance-based call center environment. 

Reports to: Supervisor or Manager 

Working Conditions/ Physical Requirements: 

• Work from home office; Travel to care center site as needed (if applicable). Job requires sitting the majority of workday. Schedule flexibility to work 40 hours per week including days, evenings and weekends. 
• Workspace Environment- A dedicated workspace that is able to simulate an office environment. The room should provide an area that separates you from others while working. 
•  Equipment- Bread Financial will provide you with the equipment to work from home. This equipment is able to be used for work purposes only.
• Internet/Phone- Bread Financial requires W@H associates to have internet access in order to perform the responsibilities of their role remotely. At a minimum, associates working from home are required to have Cable or Fiber Residential Broadband Internet Service at the following minimum speeds: 25Mbps Download / 5Mbps Upload. This access enables the W@H associate to connect to information and other resources within Bread Financial. Satellite, DSL, Cellular (i.e. 4G and 5G), Microwave, and other types of connectivity are not permitted for use due to their limited speeds and/or less stable connectivity. Additionally, a wired ethernet connection is required.
• Location- Although this position is considered work at home, the candidate must reside within the same state or 60 miles from their current physical Bread Financial location or hub.

Direct Reports: None 

Minimum Qualifications:  

High School Diploma or GED or equivalent education

If the roles is listed as “Bilingual”, must be able to pass a bilingual assessment (English/Spanish). 

Must be able to complete paid training 6/13/2022-07/01/2022 from 10:00am-6:30pm EST

Preferred Qualifications: 

Previous collections, call center, or sales experience is preferred. 

#INDCLASS

At Bread Financial, you’ll have the opportunity to grow your career, give back to your community, and be a part of our award-winning culture. We’ve been consistently recognized as a best place to work in many markets and we’re proud to promote an environment where you feel appreciated, accepted, valued, and fulfilled—both personally and professionally. Bread Financial supports the overall wellness of our associates with a diverse suite of benefits and offers boundless opportunities for career development and non-traditional career progression.

Bread Financial (NYSE: BFH) is a tech-forward financial services company providing simple, personalized payment, lending and saving solutions. The company creates opportunities for its customers and partners through digitally enabled choices that offer ease, empowerment, financial flexibility and exceptional customer experiences. Driven by a digital-first approach, data insights and white-label technology, Bread Financial delivers growth for its partners through a comprehensive product suite, including private label and co-brand credit cards, installment lending, and buy now, pay later (BNPL). Bread Financial also offers direct-to-consumer solutions that give customers more access, choice and freedom through its branded Bread CashbackTM American Express® Credit Card and Bread SavingsTM products.

Formerly Alliance Data, Bread Financial is an S&P MidCap 400 company headquartered in Columbus, Ohio, and committed to sustainable business practices powered by its 6,000+ global associates. To learn more about Bread Financial, visit BreadFinancial.com or follow us on Facebook, LinkedIn, Twitter and Instagram.