Customer Service Representative - Work at Home
It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Summary
The Customer Support Associate will provide best-in-class support to our customers. We are looking for customer obsessed self-starters who are interested in joining a rapidly growing contact center. Be prepared to wear many hats and get your hands dirty. A typical day would consist of responding to customer support emails and inbound calls to educate customers and applicants on our products and help customers through their end to end journey with Bread Financial.
Job Description
Your role at Bread Financial:
- Field inbound customer calls and emails, resolving customer requests with expediency and quality
- Navigate customers through using the product, identifying and troubleshooting technical issues that surface
- Develop a thorough understanding of the product, and identify gaps to improve workflow and interdepartmental communication
- Adhere to evolving processes within a growing startup to maintain efficiency and achieve operational excellence
- Identify and track customer issues and complaints to ensure transparency and improve the customer experience
What we are looking for:
Must have:
- A minimum of 1 year experience in call center customer support
- Strong verbal & written communication skills
- Passion for customer service and technology - a real people person
- Empathetic, smart and ambitious
- Technical, detail-oriented mindset with strong quantitative skills
- Can do attitude – no task is too small
- Strong organizational skills
- Expertise to problem solve in a high-pressure environment
- Ability to take on multiple tasks simultaneously while meeting and managing deadlines
- Availability to work a full-time schedule that includes evenings and weekends
- Promote an environment that supports diversity and reflects the Bread Financial brand
- If position is bilingual, must pass language assessment
Nice to have:
- 2+ years of call center experience
- Knowledge of the e-commerce and payments landscape
- CRM experience (Zendesk or Salesforce Service Cloud)
- Financial Services experience
#INDCLASS
About Bread Financial
At Bread Financial, you’ll have the opportunity to grow your career, give back to your community, and be a part of our award-winning culture. We’ve been consistently recognized as a best place to work in many markets and we’re proud to promote an environment where you feel appreciated, accepted, valued, and fulfilled—both personally and professionally. Bread Financial supports the overall wellness of our associates with a diverse suite of benefits and offers boundless opportunities for career development and non-traditional career progression.
Bread Financial (NYSE: BFH) is a tech-forward financial services company providing simple, personalized payment, lending and saving solutions. The company creates opportunities for its customers and partners through digitally enabled choices that offer ease, empowerment, financial flexibility and exceptional customer experiences. Driven by a digital-first approach, data insights and white-label technology, Bread Financial delivers growth for its partners through a comprehensive product suite, including private label and co-brand credit cards, installment lending, and buy now, pay later (BNPL). Bread Financial also offers direct-to-consumer solutions that give customers more access, choice and freedom through its branded Bread CashbackTM American Express® Credit Card and Bread SavingsTM products.
Formerly Alliance Data, Bread Financial is an S&P MidCap 400 company headquartered in Columbus, Ohio, and committed to sustainable business practices powered by its 6,000+ global associates. To learn more about Bread Financial, visit BreadFinancial.com or follow us on Facebook, LinkedIn, Twitter and Instagram.
- Bread Financial offers competitive pay, a comprehensive selection of benefit options including 401(k).
- The Company is an Equal Opportunity Employer.
- Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for the Company.
- The Company participates in E-Verify.
- The Company will consider for employment all qualified applicants, including those with a criminal history, in a manner consistent with the requirements of all applicable federal, state, and local laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act. Applicants with criminal histories are encouraged to apply.
- The Company complies with the Americans with Disabilities Act (ADA), as amended, and all applicable state/local laws. The Company will provide accommodations to applicants needing accommodations to complete the application process. Applicants with disabilities may contact the Company to request and arrange for accommodations. If you need assistance to accommodate a disability, you may request an accommodation at any time. Please contact the Recruiting Team at [email protected].
Disclosure of COVID-19 vaccination status will be required after acceptance of a conditional offer of employment except where prohibited by applicable law. Starting January 2022 and to the extent allowed by applicable law, the Company will require all associates who will be on-site or who will travel or interact with others in person as part of their job duties to either be fully vaccinated against COVID-19 or undergo at least weekly testing. The Company is an equal opportunity employer and will consider reasonable accommodations where required by applicable law.
Job Family:
Care Center Operations
Job Type:
Regular