The NOC Specialist works on the Global Charging Operations team in Buffalo, NY. The ideal candidate has experience working a systems diagnostics role or in a NOC and has a passion for fast, tactical action and problem solving. This role is part of the Tier 1 monitoring team working to ensure superior customer experience 24-7 on the Supercharger network. The individual will work closely with Energy Service, Charging Asset Management, internal engineering teams and external parties.
Responsibilities
- Responsible for live monitoring, diagnostics, action or escalations for real-time network issues impacting access to charging or customer experience
- Role requires issue management and continuous problem-solving working with supporting teams to drive to a resolution
- Responsible for ticket creation for real-time but non-urgent issues for supporting teams to resolve
- Proactive review of open network issues tracking against supporting team SLA's and network KPI's
- Perform system validations to ensure customer user interface reflects current state of the network
- Responsible for incident and escalation response as well as follow-up with the NOC serving as air-traffic control towards internal and external stakeholders
- Participate in holiday campaigns and disruption events to ensure optimal network experience during peak or disruptive travel
Requirements
- Any combination of education and experience equivalent to a bachelor's degree and 2+ years working in a similar role or industry with 24-7 business operations
- Experience coordinating in fast-paced environments and teams
- Ability to manage multiple projects with an eye for efficiency and priority
- Superior communication skills with ability to discuss technical topics with a range of audiences
- Highly energetic personality, with a flexible attitude towards critical tasks
- Available to work weekends and on holidays
Compensation and Benefits
Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ+ care concierge services
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
- Associate Advanced Vehicle Technical Support Specialist - $57,800 - $86,700/annual salary
- Advanced Vehicle Technical Support Specialist - $68,000 - $102,000/annual salary
- Sr Advanced Vehicle Technical Support Specialist - $85,000 - $127,500/annual salary
- Staff Advanced Vehicle Technical Support Specialist - $102,000 - $153,000/annual salary
- Sr Staff Advanced Vehicle Technical Support Specialist - $119,000 - $178,500/annual salary
- Principal Advanced Vehicle Technical Support Specialist - $146,200 - $219,300/annual salary
- Expected Compensation
+ cash and stock awards + benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
What We Do
Our mission is to accelerate the world’s transition to sustainable energy. With global temperatures rising, the faster we free ourselves from fossil fuel reliance and achieve a zero-emission future, the better.
In pursuit of this mission, we make electric vehicles that are not just great EVs, but the best cars, period. We also produce and install infinitely scalable clean energy generation and storage products that help our customers further decrease their environmental impact. When it comes to achieving our goals, we pride ourselves in accomplishing what others deem impossible.
We are opening new factories and increasing our output everyday – join us in building a sustainable future.
