Merchant Operations Associate - Chase Media Solutions

Job Description
Chase Media Solutions harnesses the power of Chase to help brands connect more meaningfully with 80 million Chase customers. Our transaction-based marketing platform leverages first-party data to expertly match businesses with audiences, inspiring valuable relationships that last through the Chase Offers program. As part of Offers & Shopping and Connected Commerce, we drive incremental growth for merchants while helping Chase customers level up how they shop and get more from the brands they love.
As a Merchant Operations Associate within Chase Media Solutions, you will play a crucial role in ensuring the precision and quality of merchant campaign setups. Your efforts will directly contribute to the success of our broader organizational goals by maintaining data integrity and facilitating rapid market deployment.
Job responsibilities

• Work cross-functionally with campaign operations, merchant operations, analytics, account management and sales to resolve issues related to campaign setup and execution.
• Investigate and address escalations from internal stakeholders.
• Ensure data accuracy and quality during campaign onboarding.
• Collaborate with national sales to gather campaign parameters and launch offers in a timely manner.
• Identify areas of opportunity to improve operational efficiency and recommend solutions to greater operations team.
• Manage multiple projects simultaneously.

Required qualifications, capabilities, and skills

• 2+ years of experience in an operational role.
• Proficient in troubleshooting and resolving technical issues.
• Creation and implementation of standard operating procedures and process workflows.
• Hands on experience with Salesforce or similar CRM software.
• Maintain relationships and communication by responding timely and accurately to both, internal and external questions, and requests for information.
• Willingness to learn and grow as program expands.

Preferred qualifications, capabilities, and skills

• Intermediate skills in Microsoft Excel.
• Experience with CRM software for data management.
• Understanding of Credit Card rewards programs.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.