Merchant Experience Senior Product Associate - Chase Media Solutions

Job Description
Chase Media Solutions, part of Connected Commerce, is dedicated to driving measurable outcomes for brands and real benefits for our customers.Our digital media solutions leverage our strong merchant relationships, our 65M customer base, and industry leading customer insights to find, attract, and engage intended audiences throughtheir purchasejourneys. As part of Chase Media Solutions, Merchant Experience is creating a seamless, engaging platform that enables merchants to leverage the extensive Chase consumer footprint to connect with past or future customers.
As a Merchant Experience Senior Product Associate within Chase Media Solutions, you will own strategy & defining of requirements for new ways for merchants to offer discounts to consumers. These new ways could vary in how the offer is funded, what users are eligible, what transactions are eligible, and so on. To refine and deliver these, you will need to coordinate key business leaders across JPMorganChase as well as delivery teams across multiple products including Chase Media Solutions.
Job responsibilities:

• Be an expert on our business (including constraints), the industry (including new trends), the competitive landscape (including risks to our business), and the customers we serve everyday
• Collaborate with a wide set of stakeholders from multiple lines of businesses and functions to workshop the best solution that meets the needs of all impacted teams. Solutions will require changes to UI, backend, as well as overall strategy
• Demonstrate a strong cross-functional leadership mindset
• Deliver new offer constructs on-time and fully tested
• Manage and maintain a robust risk and control environment

Required qualifications, capabilities and skills:

• 3+ years of experience in product development, technology, or consulting with exposure to rigorous and large-scale programs and product management
• Experience working in a highly matrixed organization and managing multiple stakeholders
• Excellent written and verbal communication skills. Ability to present facts, thoughts, and ideas in a clear, concise, and convincing manner to senior stakeholders and partners
• Ability to analyze complex data sets and leverage that analysis to make data driven product decisions
• Proven background in partnering with technology partners to translate product requirements into technology sizing estimates and requirements
• Experience in successfully prioritizing new features, while balancing the needs of a cross-functional stakeholder group

Preferred qualifications, capabilities and skills:

• Experience with technical products / demonstrated ability to understand complex tech stacks at a high-level
• Experience in offers campaigns or Business to Business (B2B) spaces
• Experience in highly regulated industries

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.