Manager - Technical Writer

West Creek 1 (12071), United States of America, Richmond, Virginia
Manager - Technical Writer
Capital One is seeking a Technical Writer to be a part of a team tasked with documenting internal platforms and processes used to create and deploy complex, data-intensive products. The work of this team is fundamental to empowering developers to build great products that reach tens of millions of cardholders.
This role is hybrid meaning associates typically spend about half their time (2-3 days per week) in-person at one of our offices listed on this job posting . Monday and Fridays are enterprise- wide virtual work days . Tuesday, Wednesday and Thursday are in-person days for associates to spend time together working in our beautifully-designed team areas.
The right candidate will have a love of technology, a genuine ability to use language as a tool, and a deeply technical experience as a tech writer. They are also:

• Experienced at writing highly technical documentation for a range of audiences
• Dedicated to delivering content that is technically accurate and provides clarity for even the most complex processes
• Eager to partner across organizational lines to create great content
• Comfortable juggling multiple projects to drive successful and timely completion
• Organized and able to navigate competing priorities, leading projects from start to finish
• Able to self-edit and committed to document quality and a flawless user experience
• Open to new and modern ways of constructing and delivering content
• Ready to contribute process improvements for added efficiency
• Strong grammarians who understand how sentence structure and word choice can clarify or obscure meaning
• Happy to iterate and collaborate: draft, ask, test, fail, and improve
• Curious about Capital One, platform products and documentation of best practices

Basic Qualifications:

• Bachelor's degree or military experience
• At least 3 years experience writing documentation for both technical and non-technical audiences
• At least 1 year of experience working with GitHub or other version control and workflow management software

Preferred Qualifications:

• 1+ years of experience writing in Markdown
• 1+ years of experience working with an IDE or text editor (e.g., Visual Studio Code, IntelliJ)
• 5+ years of technical writing experience
• 1+ years of experience working in an Agile environment

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
New York City (Hybrid On-Site): $128,300 - $146,400 for Manager, Process Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).