Manager, Process Management

Locations: VA - McLean, United States of America, McLean, Virginia
Manager, Process Management
At Capital One, we dare to dream, disrupt, and deliver in a better way. Our goal is simple - bring ingenuity, simplicity, and humanity to an industry ripe for change. We are seeking a Manager, Process Management to join our Enterprise Supplier Management (ESM) Team. In ESM, we empower associates to deliver their best by cultivating a culture of inclusion and belonging, where varying perspectives and opinions are valued.
As a Process Manager, you will support the Third Party Management Center of Excellence (TPM CoE) by working with extended teams across the enterprise to manage and improve our business processes. As a key representative from the TPM CoE, you will lead departmental or cross-functional organizational initiatives and work with several stakeholders to ensure projects are delivered on time with a high level of quality.
In this role, you will display strong leadership skills and deliver flawless execution of improvement projects. You will effectively communicate and influence partners across the company, as well as across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role.
Key responsibilities include:

• Process Improvement : Lead, drive, and motivate others to identify and improve several of ESM's critical business processes related to third party management
• Risk Management: Develop and maintain process controls while navigating regulatory requirements.
• Process Management: Maintain formal process documents (flow charts, swimlane diagrams, SIPOCs, etc.). Drive updates to critical ESM procedures; ensure that each procedure and all related documentation is consistently up to date and has been socialized with the ESM leadership.
• Problem Solving: Leverage critical thinking skills to ideate future state solutions and best practices for third party management.
• Collaboration: Display strong ability to facilitate sessions with subject matter experts that result in outcomes that enable a clear understanding of the process, risks, and controls associated with a given process
• Communications: Drive conversations to clarify and understand the intent of a process, while ensuring a customer first focus
• Influence: Exercise influence across multiple domains to drive process improvements and adoption via presentation and storytelling skills.

Basic Qualifications:

• High School Diploma, GED, or equivalent certification
• At least 4 years of Process or Risk Management experience
• At least 2 years of Continual Improvement experience
• Ability to set direction, manage expectations, and lead cross-functional teams to drive results

Preferred Qualifications:

• 5+ years of experience in Process Management
• Lean, Six Sigma, Agile, PMP, or Business Process Management certification
• Proficiency in agile tools, data analysis tools, and reporting software (e.g., Tableau, Confluence, Jira, etc.)

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
New York City (Hybrid On-Site): $128,300 - $146,400 for Manager, Process Management
Illinois (Hybrid On-Site): $119,600 - $136,400 for Manager, Process Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).