Come grow with us. We’re a growing company. Everything we do, we do to help people grow into the best version of themselves.
As the pioneers of hair wellness, we create natural, clinically effective solutions for hair growth and provide support for people at every step of their hair journey. Our multi-factorial approach targets the root causes of hair thinning using a patented blend of medical-grade botanicals -- and is recommended by over 3,000 physicians and hair professionals for trusted, reliable results.
We never settle, and are continuously challenging existing treatments and methodologies to advance the frontier of hair science. As we help our customers grow, we grow too -- by embracing individuality and differences, leading by example, and empowering ourselves and others with our passion for wellness and innovation.
Keep growing. It’s our mantra. Our commitment to helping anybody and everybody committed to realizing their own potential to grow.
We’re looking for an experienced Manager, Marketplace Enforcement to manage the ecommerce channel at Nutrafol. Day-to-Day, you’ll oversee Nutrafol’s presence on marketplace platforms across the full digital landscape. The role involves managing and reviewing product listings, reviewing product authenticity, and implementing platform policies, best practices, and industry regulations to ensure consistent compliance. As the head of the enforcement team, you will report to senior leadership, ensuring timely enforcement for bad actors and removal of illegitimate sellers. You will drive the strategy for marketplace enforcement and diversion mitigation that will ensure we maintain Nutrafol’s brand standards and deliver an optimal customer experience.
- Lead cross-functional initiatives with internal Marketing, Quality Assurance, Operations, Sales teams, and external agency partners to identify and act on risk signals for unauthorized seller enforcement
- Increase brand sales on eCommerce marketplaces, prohibit bad actors from using Nutrafol’s content, and identify distribution leakages
- Implement and take ownership of internal controls and procedures to ensure that only safe or compliant products are available across all marketplace platforms
- Develop presentations and reporting to communicate with executive leadership and stakeholders
- Monitor overall account health, rapidly troubleshoot and address listing issues, and make real time recommendations to the team for immediate implementation
- Identify and drive opportunities to automate or refine compliance processes on a global scale
- Build reporting mechanisms to identify potential bad actors and trace them to their origin
- Drive internal change management around compliance and bad actor engagement
- Develop short, medium, and long-term strategies to scale the program portfolio across multiple high risk initiatives
- Bachelor's degree in Business, Marketing, Supply Chain Management, Operations, or related field
- 4+ years of experience in marketplace management, with strong knowledge base of Amazon, Walmart and Ebay
- Experience working with regulated products within the VMS or nutraceuticals space is preferred
- Advanced knowledge of MS Office/Google Suite and Slack
- Ability to demonstrate strong business judgment and attention to detail; ability to identify and articulate highest impact initiatives
- Ability to effectively communicate and influence key stakeholders to support proposed strategies, process improvements and operational decisions
- Resourcefulness and creative problem solving skills
- Excellent communication and collaboration skills
Nutrafol takes into consideration a wide range of factors in final compensation decisions, including but not limited to: skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs. The listed range is applicable only to the annual base salary and does not include additional perks, benefits, or applicable bonus eligibility comprising the total compensation package.
Salary Range:
$105,000—$125,000 USD
- Fully remote work experience
- Comprehensive medical, dental, and vision package, including FSA program
- 401K with 50% match
- Quarterly Bonus Program
- Flexible PTO
- Two company-wide wellness breaks every day
- Free lunch on us every Tuesday and Thursday via Seamless/Grubhub
- Monthly wellness stipend
- Monthly internet stipend
- Monthly cell phone stipend
- Annual learning & development stipend
- Wellness Program, including virtual Wellness Sessions & No-Meeting Wednesdays
- Free meditation app membership (Headspace)
- Free Nutrafol subscription
- Pet insurance and benefit programs
What We Do
Life happens—and it takes a toll on your hair. Nutrafol is on a mission to prove that natural is not the alternative, it’s the future of hair health. Our co-founders, and many of our current team members, experienced hair thinning and saw an opportunity to grow.
Nutrafol couldn’t be just another untested alternative to hair drugs. We had to innovate beyond both hair vitamins and prescriptions. Our team of scientists and doctors take a scientifically rigorous approach to hair wellness research and the use of potent natural ingredients in clinically tested formulas.
We believe that when you take charge of your health and your hair growth, you also grow in other ways: in confidence, inner strength, and in feeling more empowered to help others around you grow too.
Come grow with us.
We’re a growing company. Everything we do, we do to help people grow into the best version of themselves.
As the pioneers of hair wellness, we create natural, clinically effective solutions for hair growth and provide support for people at every step of their hair journey. Our multi-factorial approach targets the root causes of hair thinning using a patented blend of medical-grade botanicals -- and is recommended by over 3,000 physicians and hair professionals for trusted, reliable results. We never settle, and are continuously challenging existing treatments and methodologies to advance the frontier of hair science. As we help our customers grow, we grow too -- by embracing individuality and differences, leading by example, and empowering ourselves and others with our passion for wellness and innovation.
Keep growing. It’s our mantra. Our commitment to helping anybody and everybody committed to realizing their own potential to grow.
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