Manager, Event Operations & Ticketing

We're defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.
Here, "impossible" isn't part of our vocabulary. You'll face some of the toughest but most rewarding challenges of your career. They're worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.
The Crown Is Yours
Create best in class experiences for our customers as a Manager, Event Operations & Ticketing. Seated at the intersection of events & operations, this role will work cross functionally to manage the ticket process and guest communications across VIP experiences. While managing the DraftKings portfolio of VIP tickets and experiences, you will identify optimization opportunities to elevate customer experiences.
What you'll do as a Manager, Event Operations & Ticketing

• Oversee DraftKings portfolio of VIP tickets and experiences.
• Leverage online systems to track usage, value and measure ROI.
• Distribute tickets to VIP guests, communicate event details and assist in troubleshooting.
• Track, evaluate, and assign value of the assets to provide data driven insights and recommendations on overall ticketing strategy.
• Work across multiple stakeholders to oversee the ticketing lifecycle from start to finish.
• Identify gaps and optimization opportunities in the current ticketing process.
• Develop guidelines and documents to incorporate new best in class processes and tooling.

What you'll bring

• Bachelor's degree and 4+ years of ticket management/guest experience at a brand, agency, team or venue.
• Knowledge of key tools and processes to streamline efficiencies for tracking and distribution.
• Experience utilizing TicketManager and other similar hospitality and events operation systems.
• Organizational skills and attention to detail, including the ability to prioritize multiple projects simultaneously.
• Ability to understand opportunity cost to strategize with leaders on decisions with an ROI driven mentality.
• Collaborative and customer oriented with excellent written and verbal communication skills.

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Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.
The US base salary range for this full-time position is 108,000.00 USD - 135,000.00 USD, plus bonus, equity, and benefits as applicable. Our salary ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.