Passionate about precision medicine and advancing the healthcare industry?
Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.
The Manager of CS inbound and patient teams will lead our dedicated and talented CS colleagues who are focused on serving our oncology providers and their patients. The manager will work with teams across Tempus to deliver excellent customer experience to our customers.
Responsibilities:
- Lead a team of 9-12 individual contributors
- Manage the team through hiring, training, performing annual reviews, recognizing performance, coaching, and corrective action
- Measure, report, and update key performance metrics
- Audit operations to ensure timeliness and accuracy
- Collaborate with other CS teams and leaders for departmental improvements
- Act as an escalation point for our field sales team as needed
- Lead strategic process improvement efforts, following through with stakeholders and contributing teams– Lab, Marketing, Legal, etc to improve our customer experience
- Identify potential product builds needed to scale and partner with Product team to ensure that updates are prioritized appropriately
- Use a data driven approach to identify individual and team performance adjustments that need to be made, adapting our current data model along the way as needed.
- Focus on establishment and maintenance of strong relationships with key clients, addressing specific regional client needs, proactively identifying opportunities for improving service delivery.
Qualifications:
- Bachelor's degree required
- 5+ years of experience in customer success, customer experience or a client facing role, ideally with people management experience
- Healthcare experience is a plus
- Analytically minded is key; experience with Looker and SFDC is a strong plus
- Highly organized and systematic, superb attention to detail and ability to complete tasks with a high degree of accuracy
- Ability to develop and maintain strong relationships, both internally across departments and externally with clients, partners, and vendors
- Strong bias for action, persistency, and resilience in a competitive marketplace
#LI-SH1#LI-Remote
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Additionally, for remote roles open to individuals in unincorporated Los Angeles – including remote roles- Tempus reasonably believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: engaging positively with customers and other employees; accessing confidential information, including intellectual property, trade secrets, and protected health information; and appropriately handling such information in accordance with legal and ethical standards. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
What the Team is Saying
What We Do
Tempus is a technology company advancing precision medicine through the practical application of artificial intelligence in healthcare. With one of the world’s largest libraries of clinical and molecular data, and an operating system to make that data accessible and useful, Tempus enables physicians to make near real-time, data-driven decisions to deliver personalized patient care and in parallel facilitates discovery, development and delivery of optimal therapeutics. The goal is for each patient to benefit from the treatment of others who came before by providing physicians with tools that learn as the company gathers more data. For more information, visit tempus.com.
Why Work With Us
We're looking for those who challenge the status quo. For the builders who are never done building and the learners who are never done learning. We're looking for unwavering commitment and undying curiosity. We're looking for the smartest people on the planet to attack one of the most challenging problems mankind has ever faced.
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Tempus AI Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Most of the team follows a hybrid policy, with some roles allowing for a fully remote arrangement and some roles being onsite only.
