Manager, Consumer Insights

Job Title:

Manager, Consumer Insights

About Bombas:

Bombas is a comfort focused premium basics brand with a mission to help those in need. The company launched in 2013, after the founders learned that socks are the #1 most requested clothing item at homeless shelters. From there, they set out to solve that problem, donating a pair of socks for every pair they sell. How do you donate a lot of socks? You sell a lot. And how do you sell a lot? You make the most comfortable socks in the history of feet. Millions of pairs sold and donated later, Bombas has continued to innovate within its mission and product, introducing new socks, as well as underwear and t-shirts, the #2 and #3 most requested clothing items at homeless shelters, all while continuing to make a positive impact on the community where we all work and live.

Click here to see what it's like to work inside the Bombas Hive!

The word Bombas is derived from the Latin word for bumblebees. Bees work together to make their hive a better place. At Bombas, we’re inspired by that. We know it’s the collective efforts of our team that keeps the Hive alive and strong - a team that is diverse and inclusive. Different perspectives strengthen our ability to make the most comfortable versions of the products people wear closest to their bodies every day and to serve the communities where we all work and live. We are committed to continuously building a Hive where all are welcomed, seen, and heard regardless of age, color, ethnicity, gender, gender identity, genetics, physical or mental ability, protected veteran, status, race, religion and sexual orientation. As a team, we will strive to create room for different experiences and empower all voices.

Based on the specific needs and job requirements, this role will be working out of our Bombas HQ in New York City.

About the Job:

We are looking for a Manager of Consumer Insights to execute and build our key strategic project portfolio within our Consumer Insights function. You should be inquisitive, detail-oriented, and willing to contribute to the research process end-to-end. You will manage research studies/vendors, and help refine and improve the team's operations, from survey design and programming, data analysis reporting, to tracking project impact. You are a true advocate for the consumer. This role will work directly with, and report into our Vice President of Consumer Insights & Analytics.

What you’ll be responsible for:

• Managing the Consumer Insights project roadmap, stakeholder communication and program advocacy
• Developing the team's primary competencies, working closely with key stakeholders across Product, Site, Marketing, Brand and Creative
• Executing research studies, survey programming/testing, field management, data cleaning/maintenance, data analysis, and deck creation inclusive of the drafting of actionable insights
• Managing the team’s recurring reporting needs (e.g. Brand Health, NPS)
• Contribute to and advance operational best practices, from stakeholder and vendor management, improving and owning project documentation, and overseeing the creation of standardized language, deliverables and templates to be used by the full team.

What we’ll love about you:

• Broad and deep understanding of qualitative and quantitative research methods, and experience with when and how to apply different methods
• Comfort presenting to groups, creating compelling stories from data, and building relationships across interdisciplinary partners
• A genuine passion for understanding customers, what they want, and what drives them
• Experience establishing and evangelizing research best practices and processes across the discipline
• A team player who is willing and happy to help
• Strong written and verbal communication skills
• Belief in our mission and understand the importance of giving-back
• Inquisitive, love to learn, embrace failure, and never give up
• Comfortable working in an open office environment while staying focused

What you’ll love about us:

• We are a team of smart, interesting, diverse, funny, and loving people.
• We offer competitive compensation, employer paid health, medical and dental benefits, 401k with match, paid parental leave, snacks, socks and a fun, relaxed office environment.
• We take the responsibility to make sure you are excited, happy, and find fulfillment in your work very seriously.
• We value fun. This is why we host office lunches, offsite team outings and company retreats.
• We believe in giving back to the community and helping those in need, which is why we volunteer as a team regularly.
• We believe success comes from the collective effort of all, which is why all full-time employees receive equity in the business.
• We offer flexible paid time off for all full-time employees. This includes over 20 paid company holidays and unlimited vacation, sick, and wellness days because we understand the value of health, relaxation, spending time with friends and family, and traveling the world.
• We understand the importance of communication and offer a monthly phone stipend for all full-time employees.
• We believe a healthy body equals a healthy mind, so we offer a $100 monthly wellbeing reimbursement to all full-time employees.

What you’ll bring:

• 5-7+ years of experience in consumer insights, market research, or related areas
• Survey design and survey programming experience
• Experience working with a variety of research methodologies (e.g. quant surveys, focus groups, one-on-one interviews, user research, diary studies) and vendor partners
• Must be comfortable digging into raw datasets to generate actionable insights
• Experience writing and creating clean, synthesized executive reports from multiple sources
• Curious, inquisitive mindset and excited to learn the ins and outs of the Bombas business
• Comfort working in a fast-paced environment with the ability to balance competing priorities
• Experience or knowledge of the eComm/retail space; a plus

Bombas is committed to delivering competitive and equitable pay for our employees.

Each component of the Bombas total rewards package, including benefits and pay, is aimed at contributing to an environment where team members have resources to  manage their lives and are enabled to focus on doing their best work.

The pay range for this position at the start of employment is expected to be between $130,000 and $145,000/year. However, the base pay offered may vary depending on multiple factors, including job-related knowledge, skills, experience, market factors, and business need.

The Bombas total rewards package offered for this position may also include other elements, such as annual bonus and equity target award opportunities as well as medical, financial, and well-being benefits. Additional details of these benefits will be provided if a candidate receives an offer of employment.

If hired, the position is “at-will” and the Company reserves the right to modify any component, plan, or program of the total rewards package at any time, for any reason.