Lead UX Researcher, Monetization

Hinge is the dating app designed to be deleted

In today's digital world, finding genuine relationships is tougher than ever. At Hinge, we’re on a mission to inspire intimate connection to create a less lonely world. We’re obsessed with understanding our users’ behaviors to help them find love, and our success is defined by one simple metric– setting up great dates. With tens of millions of users across the globe, we’ve become the most trusted way to find a relationship, for all.

About the role

Hinge is hiring a Lead UX Researcher, Monetization, to improve user experiences on Hinge around the globe and drive product excellence within Hinge’s Monetization product group. In your role, you’ll focus on understanding how our paid experiences can better help people go on great dates, how premium features serve different communities, and how to leverage experiments to optimize current offering and messaging. With innovation and inclusion at the center, your work will impact how daters across the globe are finding connection and love.

Responsibilities

• Co-create monetization roadmap and strategy: Own and develop research suite on revenue opportunities for various audiences, in close partnership with cross-functional team. 
• Develop and execute end-to-end research: Conduct end-to-end research using appropriate methods that range from strategic to iterative and evaluative to help team achieve goals. 
• Cross-functional partner: Work in close collaboration with other researchers, product team members (i.e., product managers and designers) and cross-functional partners (i.e., data science, customer experience, marketing and brand strategy) to identify key research questions and prioritize projects in the short and long term.
• Insights-driven storytelling: Generate actionable insights and communicate them in compelling and creative ways; bridge alignment across Hinge teams through written reports and live presentations to cross-functional partners.
• Culture champion: Engage in and inspire honest and clear communication, promoting a culture of care, empathy, and respect.

About You

• 6+ years of user research experience, including 2-3 years of experience in a consumer-facing product research role.
• Experience working on monetization, subscriptions or new revenue streams or zero-to-one products.
• Possess strong quantitative (e.g., survey, experimental) skills and expertise with measuring sentiment in experiment frameworks. 
• Strong communicator, committed to telling clear and compelling stories with data.
• Proficient in data manipulation, analysis, and dashboard creation with R, SPSS, and/or Looker (or similar statistical software.) 
• Proactive at building and sustaining trusting, successful relationships with cross-functional partners (e.g. data science, customer experience, product management, design, engineering, marketing.)
• Eager to learn from, collaborate with, and mentor other researchers.

As a member of our team, you’ll enjoy:

401(k) Matching: We match 100% of the first 10% of pre-tax 401(k) contributions you make, up to a maximum of $10,000 per year.

Professional Growth: Get a $3,000 annual Learning & Development stipend once you’ve been with us for three months. You also get free access to Udemy, an online learning and teaching marketplace with over 6000 courses, starting your first day.

Parental Leave & Planning: When you become a new parent, you’re eligible for 100% paid parental leave (20 paid weeks for both birth and non-birth parents.)

Fertility Support: You’ll get easy access to fertility care through Carrot, from basic treatments to fertility preservation. We also provide $10,000 toward fertility preservation. You and your spouse/domestic partner are both eligible.

Date Stipend: All Hinge employees receive a $100 monthly stipend for epic dates– Romantic or otherwise. Hinge Premium is also free for employees and their loved ones.

ERGs: We have eight Employee Resource Groups (ERGs)—Asian, Unapologetic, Disability, LGBTQIA+, Vibras, Women/Nonbinary, Parents, and Remote—that hold regular meetings, host events, and provide dedicated support to the organization & its community.

At Hinge, our core values are…

Authenticity: We share, never hide, our words, actions and intentions.

Courage: We embrace lofty goals and tough challenges.

Empathy: We deeply consider the perspective of others.

Diversity inspires innovation

Hinge is an equal-opportunity employer. We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe success is created by a diverse workforce of individuals with different ideas, strengths, interests, and cultural backgrounds.

If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please let your Talent Acquisition partner know.

#Hinge