Lead Software Engineer - Salesforce, DICK's Media (REMOTE)

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams.  We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

OVERVIEW:

At DICK’S Sporting Goods, we take a people-centric approach to everything we do. Our Athletes, how we refer to customers, and our Teammates, how we refer to our employees, are at the center of every decision we make so that we can provide transformational experiences online, in store, and in sport. When you join Technology at DICK’S Sporting Goods, you’re joining a true team that wins together. We help our Athletes and fellow Teammates better their best by innovating solutions to interesting business problems and empowering every Technology Teammate to be an innovator. And, while we work remotely from all over the United States, we provide virtual and in-person events for the team to hangout, from virtual escape rooms to cheering on the Pittsburgh Pirates at beautiful PNC Park.

JOB PURPOSE

The Lead Software engineer, DICK’s Media (Salesforce) will be responsible for architecting, implementing, and optimizing a CRM platform that spans several Salesforce products to support our DICK’s Media business teams including, but not limited to, sales, media planning, and reporting.  This person will be responsible for leading technical design, overseeing implementation, and driving innovation across our Salesforce platform which includes Sales Cloud, Media Cloud (now Agentforce Media), and Data Cloud, built to serve our sales and operations partners.

The ideal candidate will act as a Salesforce technical SME, utilizing their hands-on experience with OmniStudio development and proficiency in building customizations (Flows, Apex, LWC, integrations) for Sales and Media clouds.  They will leverage their technical acumen to provide recommendations for innovation on the platform, build and support ad sales workflows, and provide guidance on the utilization around adopting Agentforce to optimize our operations.

As a lead engineer at DICK’s Sporting Goods, this person will be responsible for leading a team to execute the mission outlined above.  This person will work closely with a senior product manager to shape roadmaps, provide technical guidance and recommendations, provide guidance and mentorship to other engineers, and act as a technical point of contact for the engineering team to stakeholders. 

RESPONSIBILITIES

Software Development

Own development of the most complex existing and new software by analyzing and identifying areas for modification and improvement within assigned product team. Develop software that is fast, secure and reliable to meet defined requirements.

Software Maintenance

Monitor, identify, and correct the most complex software defects to maintain fully functioning software within the product team.

Design and Conceptualization

Own work with cross-functional teams to conceptualize products and services, leveraging data to drive original design ideas and decisions for assigned product team.

Technical Developments Recommendation

Discuss and recommend more complex or innovative solutions to better meet users’ and/or business, performance, quality needs.

Software Roadmap

Own a roadmap map to facilitate software development and ensure the development work is prioritized in line with business requirements.

Faults Diagnosis and Correction

Find root cause and resolution to limit and address issues promptly.

Work Scheduling and Allocation

Develop medium- or long-term work schedules that enable the organization to achieve its business goals. Involves coordinating across multiple teams.

Functional/Technical Requirements

Support the collection functional requirements using document analysis and workflow analysis to express the requirements in terms of target user roles and goals.

Ongoing Learning and Development

Act as subject matter expert in an area of technology, policy, regulation, or operational management for the team. Develop and maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media.

Program/Portfolio Management Support

Contribute to the management of a portfolio of programs within assigned product team while reporting to and in partnership with senior teammates.

BEHAVIORAL COMPETENCIES

Tech Savvy

Anticipates and adopts innovations in business-building digital and technology applications. For example, ensures that the team has adequate resources to invest in technology advancements and the training to use them well. Deploys some new technologies to enhance effectiveness of the group and business.

Collaborates

Builds partnerships and works collaboratively with others to meet shared objectives. For example, readily involves others to accomplish goals; stays in touch and shares information; discourages "us versus them" thinking; shows appreciation for others' ideas and input.

Courage

Steps up to address difficult issues, saying what needs to be said. For example, shares own ideas and points of view openly, regardless of potential criticism or risk; shows conviction when faced with adversity and challenges; raises difficult topics to be sure they are addressed.

Decision Quality

Makes good and timely decisions that keep the organization moving forward. For example, knows when to act independently and when to escalate issues. Integrates various inputs, decision criteria, and trade-offs to make effective decisions. Typically makes good independent decisions.

Action Oriented

Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. For example, takes timely action on important or difficult issues. Identifies and pursues new opportunities that benefit the organization.

Customer Focus

Builds strong customer relationships and delivers customer-centric solutions. For example, keeps in contact with customers to ensure problems are resolved, or to improve customer service. Studies customer feedback and emerging customer needs and uses these to determine some creative new ideas.

Instills Trust

Gains the confidence and trust of others through honesty, integrity, and authenticity. For example, demonstrates integrity, upholding professional codes of conduct. Instills trust by following through on agreements and commitments despite competing priorities and by being honest and straightforward.

PREFERRED EXPERIENCE AND ABILITIES

• Experience leading, architecting and implementing Salesforce Solutions, specifically with Sales and Media Clouds

• Experience integrating Salesforce with APIs and other data export technologies

• Proficiency with Sales and/or Media Cloud customizations including accounts, opportunities, leads, forecasting and pipelines workflows

• Proficiency with Media Cloud components such as CPQ, product catalog, and OmniStudio

• Mastery of Apex, Lightning Web Components, SOQL, and platform automation

• Experience with utilizing CI/CD Git-based practices and Salesforce

• Prior experience mentoring and growing more junior engineers

EXPERIENCE THAT WILL SET CANDIDATES APART

• Experience with Agentforce or AI-assisted automation for Salesforce

• Experience with building and designing AI agents to work with Media Cloud specifically

• Prior experience with advertising inventory management solutions in Salesforce including calendar-based inventory views, reservations, automated releases, and capacity tracking

#LI-JN1

QUALIFICATIONS:

• Bachelor's degree or equivalent preferred

• 6-10 years of experience

• 7-12 months experience of generalist supervision of junior colleague

VIRTUAL REQUIREMENTS:

At DICK’S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments.

To ensure a smooth and secure experience, please note the following:

• Cameras must be on during all virtual interviews.

• AI tools are not permitted to be used by the candidate during any part of the interview process.

• Offers are contingent upon a satisfactory background check which may include ID verification.

If you have any questions or need accommodations, we’re here to help. Thanks for helping us keep the process fair and secure for everyone!