K2 Integrity is looking for a Helpdesk Analyst for our Information Technology team in New York. We are seeking a top-performing and highly motivated individual who is team oriented and can easily adapt to a fast-paced environment. Tier I support is the first tier of support and is provided by helpdesk personnel with a lower level of experience and handles more common incidents.
Responsibilities:
- Basic troubleshooting of user issues/tickets
- Creation/Elevation of tickets for TII Support
- Solving common problems such as username and passwords issues, menu navigation, verification of hardware and software, installation issues, and setup
- Creating documentation
- Collecting user requests and data
- Carrying out of processes, like onboarding, using established procedures
Requirements:
- Bachelor’s degree in Information Technology, Computer Science, or related field preferred
- One to two years of IT and desktop support experience
- Experience working with Office 365
- Experience supporting Windows, IOS, and Android devices
- Working knowledge of Active Directory
- Ability to troubleshoot, diagnose and repair basic hardware and software issues
- Ability to follow standard IT procedures, including escalation of issues when necessary
- Ability to work both independently and collaboratively as a team
- High level verbal and written communication skills, including the ability to explain technical concepts to non-technical audiences
- Basic understanding of networking and security principles
Minimum Salary: $60,000 | Maximum Salary: $70,000
Top Skills
What We Do
K2 Integrity is the preeminent risk, compliance, investigations, and monitoring firm—built by industry leaders, driven by interdisciplinary teams, and supported by cutting-edge technology to safeguard our clients’ operations, reputations, and economic security. K2 Integrity represents the merger of K2 Intelligence, an industry-leading investigative, compliance, and cyber defense services firm founded in 2009 by Jeremy M. Kroll and Jules B. Kroll, the originator of the modern corporate investigations industry, and Financial Integrity Network (FIN), a premier strategic advisory firm founded by Juan Zarate and Chip Poncy dedicated to helping clients achieve their financial integrity goals.
K2 Integrity leverages unmatched multidisciplinary experience to develop cutting-edge solutions, stimulate business opportunities, and shape global economic security in a complex world. Whether it’s protecting clients’ assets or navigating the complex financial regulatory landscape to help clients identify, manage, and mitigate risk, K2 Integrity is an advisor trusted to meet and exceed clients’ goals in a rapidly changing world. To learn more about how K2 Integrity is revolutionizing the management of risk, visit our website, www.k2integrity.com.
