Head of Implementation Operations (Payroll) (d/f/m)

Personio's intelligent HR platform helps small and medium-sized organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient. Our growing team of 1,800+ Personios across Europe and the US are building user-friendly products that delight our 14,000+ customers and their 1.5 million employees. Ready to make an impact from day one?

The Role: How you'll make an impact at Personio

This position can be office-based or fully remote from one of the following countries: Germany, Spain, the Netherlands, Ireland, or the UK. 

The Head of Implementation Operations (Payroll) (d/f/m) will lead a strategic and expansive payroll function across Europe, focusing on both the implementation of new customers and payroll integrations. This role demands a leader of leaders, overseeing a team of currently four leaders with the potential for growth as Personio expands into new markets.

Role Responsibilities: What You’ll Do

• Oversee the implementation and integration of payroll solutions for customers across Europe, ensuring seamless transitions and high customer satisfaction.

• Lead and develop a team of leaders, fostering a culture of strategic thinking and collaboration.

• Work closely with the Head of Support Operations (Payroll) to ensure smooth handovers and ongoing customer support.

• Working to optimize processes for efficiency and effectiveness.

• Engage directly with critical customers, providing strategic insights and solutions during customer calls.

• Drive continuous improvement and scalability of payroll operations, aligning with Personio's growth strategy.

• Ensure minimal churn rate prior to implementation by actively engaging customers from signing through to going live, maintaining a strong sense of ownership over the entire process.

Role Requirements: What You Need to Succeed

Key Qualifications:

• Proven experience in scaling operations and managing payroll systems, with a good understanding of Payroll regulations. German payroll knowledge is a plus.

• Demonstrated ability as a leader of leaders, with experience in managing and developing high-performing teams in a fast-paced environment.

• Strategic mindset with the ability to think long-term and drive business goals.

• Strong collaborative skills, with the ability to work cross-functionally and build relationships across the organization.

• Excellent presentation skills and the ability to communicate complex information clearly and effectively in English (German as a plus).

• Experience in customer-facing roles, with the ability to handle critical customer interactions and provide high-level support.

Skills and Competencies:

• Strategic Leadership: Ability to set and execute a vision for payroll operations across Europe.

• Collaboration: Strong team player who can work effectively with diverse groups.

• Communication: Excellent verbal and written communication skills, with the ability to present to senior leadership.

• Problem-Solving: Ability to analyze complex issues and develop innovative solutions.

• Customer Focus: Commitment to delivering exceptional service and support to customers.

Why Personio

Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.
Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:

• Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity

• Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years

• Make an impact on the environment and society with 1 (fully paid) Impact Day

• Receive generous family leave, child support, mental health support, and sabbatical opportunities.

• We follow an office-led, remote friendly approach, including opportunities to work from home and international locations. Many of our teams have designated days for gathering in the office to enhance collaboration and foster a sense of community.

• We enjoy gathering for meals, cultural initiatives, and events like local Summer Sessions and year-end celebrations. There's also healthy snacks, drinks, and a weekly catered lunch.