Job Description
As an Executive Director and Head of General Management for Zelle within Chase, you will be responsible for overseeing the largest P2P network in the U.S. Your role will involve comprehensive management of Zelle, working closely with the product team, various internal departments, and external network partners to achieve Chase's business objectives. This position provides an opportunity to demonstrate your excellent communication skills, exceptional relationship-building capabilities, strategic problem-solving abilities, and empathetic leadership within a high-profile and high-performing team.
Zelle is the largest P2P network in the U.S. - serving millions of Chase customers every day and playing a critical role in helping them manage their financial lives. The successful candidate will join a high visibility and performing team and will be responsible for the general management of Zelle. The candidate will partner across the Zelle product team, multiple internal functions, and external network partners to deliver again Chase's business goals/objectives. The ideal candidate will be a strong communicator, excellent relationship builder, flexible in a fast-paced environment, strategic problem solver, and empathetic team leader.
• Interface directly with Early Warning Services (EWS) to advocate for Chase's objectives, drive network-wide strategy, and manage vendor engagement for Zelle• Partner with operations, risk and product teams to drive holistic Zelle claims and customer support strategy• Collaborate with marketing teams to develop and execute Chase's customer facing marketing strategy for Zelle• Maintain robust controls for Zelle across controls reporting, internal audit, regulatory inquiries, and new product enhancements• Refine and communicate Chase's Zelle strategy to senior leadership, external regulators, press, and policymakers• Build strong stakeholder relationships and influence to partners to remove blockers for the team while establishing a culture of collaboration, execution, and inclusiveness• Analyze internal data, monitor market trends, and conduct competitive analysis to identify opportunities for process improvement or product differentiation
• 10+ years of relevant general management, strategy, consulting, or product management experience with 3+ years of people management experience• 8+ years industry experience in payments, banking, or financial services• Ability to build relationships and influence stakeholders at all levels• Team player with great interpersonal and leadership skills • Strong written/verbal communication skills and executive presentation skills• Calm under high pressure and tight delivery timelines• Bachelor's degree required;
- Advanced Degree Preferred
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands.
Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products.
Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.
©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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