GTM Program Manager

Harvey is a secure AI platform for legal and professional services that augments productivity and automates complex workflows. Harvey uses algorithms with reasoning-adept LLMs that have been customized and developed by our expert team of lawyers, engineers and research scientists. We’ve found product market fit and are scaling our team very quickly. Some reasons to join Harvey are:

• Exceptional product market fit: We have partnered with the largest law firms and professional service providers in the world, including Paul Weiss, A&O Shearman, Ashurst, O'Melveny & Myers, PwC, KKR, and many others.

• Strategic investors: Raised over $500 million from strategic investors including Sequoia, Google Ventures, Kleiner Perkins, and OpenAI.

• World-class team: Harvey is hiring the best talent from DeepMind, Google Brain, Stripe, FAIR, Tesla Autopilot, Glean, Superhuman, Figma, and more.

• Partnerships: Our engineers and researchers work directly with OpenAI to build the future of generative AI and redefine professional services.

• Performance: 4x ARR in 2024.

• Competitive compensation.

As a member of the Revenue Operations team at Harvey, you will support the revenue growth of the Go-To-Market (GTM) organization at Harvey! Reporting to the Sales Strategy & Operations Lead, you'll build foundational processes and scale global GTM initiatives to create leverage for Harvey’s GTM teams.  This role focuses on optimizing GTM tools, systems, and processes through cross-functional collaboration with Marketing, Sales, Customer Success, Finance, and Legal. You'll establish operational excellence through KPI management, structured progress reviews, and effective stakeholder communication.

• Lead change management and communication with GTM teams.  Drive seamless adoption and implementation of new processes and tools through comprehensive rollout, communication, and training plans.  

• Establish clear, actionable KPIs to evaluate the performance of go-to-market tools and processes.  Regularly review and refine these metrics to ensure they remain aligned with strategic goals, enabling continuous improvement and measurable impact.

• Assess the impact of tool and process changes on seller performance and satisfaction, analyzing key metrics (e.g., sales performance, tool usage rates, and seller satisfaction scores) to drive continuous improvement.

• Develop and maintain a centralized system to collect insights and identify friction points from sellers, collaborating with cross-functional teams to implement effective solutions

• Lead initiatives to optimize seller tools and processes (e.g., Salesforce, DealOps CPQ, Lexion, etc.) to enhance efficiency and effectiveness

• Partner with internal cross-functional teams to design and execute change management plans, ensuring new processes and tools are effectively communicated and adopted by sellers

• Collaborate with GTM Enablement on implementing new tools or processes for go-to-market sales teams, ensuring minimal disruption for sellers during transitions

• 3+ years of GTM operations experience in Program Management, Operations, or similar roles focused on building, supporting, and scaling GTM processes and workflows.  This includes experience with Salesforce and other GTM systems (i.e. Marketo, CPQ, Lexion, Gong, etc.)

• Extensive experience collaborating with cross-functional teams to design, implement, and optimize workflows and processes that enhance user engagement and drive satisfaction

• Exceptional problem-solving capabilities with the ability to structure, simplify, and diagnose complex challenges, while maintaining high attention to detail in a fast-moving environment

• A “roll up your sleeves” mentality, and a strong ability to seamlessly transition between strategic thinking and detailed execution, including comfort with both high-level planning and hands-on implementation 

• Outstanding analytical, presentation, and communication skills, with proven ability to influence stakeholders across all levels of the organization—from frontline teams to executive leadership—and translate detailed information into clear, actionable strategies

• Familiarity with AI technologies, large language models, or related fields is advantageous, with understanding of how these technologies can be applied in a business context

Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

We are in the early innings of a generational company. Joining early at a hypergrowth startup has proven to lead to exponential growth in responsibility, access, and ability. Apply here today!