GTM Enablement Manager, Account Executives & Sales Coaching - New York

Aircall is the world’s leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. With a global team of 600+ across nine offices, Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, Aircall is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success.

How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in

About the Role:

We are looking for a GTM Enablement Manager to drive the continuous improvement of Aircall’s sales team’s performance by equipping our teams with the skills, knowledge, and tools they need to excel. With a strong emphasis on coaching, sales methodologies, and enablement best practices, you will work closely with sales leadership to identify skill gaps, improve deal execution, and ensure our sales teams have the strategies, frameworks, and playbooks needed to succeed and close deals effectively in a fast-paced SaaS environment. 

Key Responsibilities:

• Ongoing sales coaching: Design and deliver structured coaching programs to enhance Account Executives sales techniques at every stage of the deal cycle. Act as a sales coach, working hands-on with AEs through role plays and skill-building sessions.
• Deal execution & sales cycle support: Coach AEs to improve performance at each sales stage, analyze bottlenecks, and provide actionable insights and tactics to move deals forward. Enable teams with training and actionable strategies to accelerate pipeline progression.
• Playbook & program development: Own and refine sales playbooks, aligning them with real-world selling challenges. Develop and refine enablement programs that empower teams with the necessary tools, processes, and strategies to close deals effectively.
• Content & Knowledge Management: Maintain and enhance sales enablement materials, including demo flows, objection-handling frameworks, and sales process documentation.
• Onboarding contribution: Support the onboarding program by delivering dedicated sales upskilling and training sessions for new joiners to accelerate their ramp-up and ensure readiness.
• Cross-functional support: Host regular office hours and enablement roadshows to reinforce key learnings and ensure ongoing sales skill development across the various Go-to-Market functions.
• Initiative performance monitoring & iteration: Track the effectiveness of enablement programs through data and feedback, continuously optimizing training based on results.
• Vendor Management: Own vendor relationships to design impactful, Aircall-specific training programs. Ensure ongoing enablement through expert-led sessions, balancing internal coaching with external expertise. Focus on shaping training to align with Aircall’s sales motion and ensure post-training application in daily sales workflows.

Qualifications:

• Sales & Enablement Experience: At least 3-5 years or more in SaaS, ideally with experience as an Account Executive, in closing mid-sized deals involving multiple stakeholders and consultative selling or in direct sales enablement with a strong understanding of growing-businesses sales cycles and strategic-deals execution.
• Coaching Passion: A hands-on, high-energy approach to coaching sellers and providing tactical support during the deal process.
• Sales Methodology Knowledge: Proficiency with sales frameworks such as SPICED, MEDDIC, or Challenger Sales.
• Strategic Thinking & Problem Solving: Ability to proactively identify sales challenges, develop scalable solutions, and align enablement initiatives with GTM objectives. 
• Data-Driven approach: Strong analytical skills to assess sales performance and using data-driven insights to adapt strategies and develop effective training programs. Experience with sales analytics tools such as Salesforce and Gong is a plus.
• Communication & Presentation: Excellent communication skills, with the ability to deliver engaging live & virtual training sessions, facilitate discussions, break down complex sales complex into clear actionable insights, and present confidently to diverse audiences. 
• Project Management & Cross-functional collaboration: Strong stakeholder management skills to drive alignment across teams, ensuring enablement & GTM priorities are met. Proven ability to lead complex projects from strategic planning to execution.
• Bonus Points: Pre-existing experience in the communication platform space or in the CRM/HD ecosystem
• Certification in key sales methodologies (SPICED, MEDDIC, Challenger Sales) or negotiation
• Innovator and with strong opinions on how to deploy AI to drive enablement programs
• Experience in selling to Sales, Support, and IT Buyers
• Experience in selling consumption-based products and platform solutions

Aircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.

Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.

We’re creating a place where great people trust one another and thrive together.

People flourish at Aircall and now is the time to be part of the team and the journey we’re on.

Why join us?

🚀 Key moment to join Aircall in terms of growth and opportunities

💆‍♀️ Our people matter, work-life balance is important at Aircall

📚 Fast-learning environment, entrepreneurial and strong team spirit

🌍 45+ Nationalities: cosmopolite & multi-cultural mindset

💵 Competitive salary package & equity

🏨 Medical, dental, and vision insurance is 100% covered

📈 401k plan with company matching!

✈️ Unlimited PTO — take the time you need to come to work feeling great!

⭐️ Wellness, commuter, and childcare reimbursements

💚 Generous parental leave policy

DE&I Statement: 

At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. 

We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  

We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.

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