US Mobile is on a mission to revolutionize connectivity. Imagine a world where you can go into a single app and buy terabytes of data for every one of your devices: phone, smart devices, car, home broadband, and more. That’s the future that US Mobile is building: a software platform built truly for the 21st century and the age of 5G and IoT, with world class engineering, best-in-class user experience, and features that will define the next generation of connectivity.
At the core of it all, we have a team and culture that has been recognized by Forbes as one of the top 500 best startup employers in the US. Our team spans diverse backgrounds, cultures, and stories, with employees coming from 20+ countries.
We're a venture-backed company entering hypergrowth, having recently ranked 94th on Inc 5000's fastest-growing private companies in America, and we’re looking for someone exceptional to join our team.
Shape the Future of Wireless with US Mobile
At US Mobile, we’re not just offering wireless—we’re creating a world where staying connected is simple, seamless, and satisfying. We’re looking for a Customer Journey Marketing Specialist who’s passionate about people, storytelling, and creating experiences that resonate. Your mission? To make every step of the customer journey—from "Where do I sign up?" to "I’ll never leave US Mobile!"—a delightful, data-informed masterpiece.
What You’ll Do:
This isn’t your average marketing role. You’ll own the customer experience, weaving creativity and strategy together to ensure every interaction builds trust, loyalty, and excitement. Here’s how:
- Tell Better Stories: Dive into our customers’ journey and craft marketing moments that speak to their needs—whether it’s showing them how to get the most out of their plan or surprising them with a perk they didn’t see coming.
- Know their Wants Before They Do: Use data to uncover what makes our customers tick. Then, create campaigns that feel like they were made just for them. Then, track campaign performance and optimize accordingly.
- Shape Every Click, Tap, and Touch: Collaborate across teams to make sure our emails, texts, notifications, and website speak with one voice—ours. From onboarding tips to upgrade nudges, you’ll ensure every message is useful, personal, and delightful.
- Experiment Fearlessly: Like trying new things? So do we. You’ll run experiments (A/B tests) to figure out what designs, words, or features keep customers engaged, happy, and talking about US Mobile.
- Be the Voice of the Customer: Whether it’s simplifying an onboarding process or creating campaigns that solve real pain points, your work will be all about making life easier and more connected for our customers.
Always Be Improving: The telecom world moves fast, and so do we. You’ll keep an ear to the ground for trends and fresh ideas to ensure our marketing stays clear, modern, and exciting.
What You Bring:
- EA hunger for understanding customers and telling stories that matter.
- 2-5 years of experience in a creative or data-led marketing role—bonus points if it was in customer-focused industries or telecom.
- Comfort working with numbers and tools but, more importantly, a knack for turning insights into action.
- A way with words and an eye for design—you care about how a message looks, feels, and resonates.
- The ability to thrive in a fast-paced, collaborative environment where everyone's ideas matter.
Benefits:
- Competitive Salary ($80,000-$160,000-NYC based)
- Health insurance
- Gym reimbursement
- NYC Office: Free cellular service on the best network in the US
- Free lunch in NYC office & fully stocked kitchen
- Metrocard reimbursement
- Flexible Work Schedules
Let’s Redefine Wireless Together
This isn’t just a job; it’s a front-row seat to the future of connection. If you’re ready to help us turn every customer interaction into a memorable one and own the journey of keeping customers connected, we want to hear from you.
Ready to reimagine the way people experience telecom? Let’s get started!
Top Skills
What We Do
At US Mobile, we’re on a mission to revolutionize connectivity. We're building a next-generation connectivity platform to connect the next billion wireless devices onto nationwide 4G and 5G networks, including your phone, drone, car, watch, pet tracker, and everything in between. We’re accomplishing this by leveraging cutting-edge technology and forward-thinking UI design.
Whether it’s with our free high-speed international roaming, customizable perks, AI-facilitated plan savings, customizable plans, or real-time dashboards, we’re building the industry’s most delightful user experience all backed by our excellent customer service.
US Mobile’s 4G LTE network reaches more than 300 million Americans and includes international calling to over 200 countries and territories, but you will never hear from an operator at US Mobile. Our real, live Customer Support Representatives are available by phone or chat 24 hours a day, 7 days a week – to keep you connected, informed, and saving with US Mobile.
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