About the Company
Valon’s mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys, but lasts far beyond. We’re creating a world where home ownership comes with ease, security, and financial know-how. Our growing team of engineers, operators, product enthusiasts, and experienced servicing professionals are leveraging technology to fundamentally improve the homeownership experience. Through mortgage servicing—the process of paying off one’s mortgage—Valon is taking the first step in transforming the industry one homeowner, and lender, at a time.
Information Security at Valon
Our customers entrust us with some of their most sensitive and personal financial information, and it is the ultimate mission of Valon’s Security team to ensure we have sound programs, processes, and tools in place to safeguard our customers’ data and billions of dollars of mortgage loans. We work cross-functionally with product, engineering, IT, legal, and more to enable security and fraud prevention for the organization. We engage with external security auditors, pentesting firms, and partners to continuously evaluate Valon’s security posture.
ABOUT THE ROLE
We are seeking a highly skilled and experienced Fraud Risk Oversight & Operations Manager to develop, mature, and lead Valon’s Fraud Management program. This critical role is responsible for process design, risk assessments, and operations including detection, investigation, and resolution of fraudulent activities. The ideal candidate will have a proven track record in fraud risk management specific to mortgage and financial services products, exceptional leadership abilities, and a strong analytical mindset. They will also have the ability to be hands-on and ready to dive into creating and operating fraud processes including front line activities.
Responsibilities
- Develop, implement, and maintain strategies to identify and prevent fraudulent activities across mortgage and financial products and services.
- Enhance and scale a centralized Fraud team.
- Monitor transactions and account activities to identify suspicious patterns or anomalies.
- Evaluate and recommend fraud detection tools and technologies to enhance efficiency and effectiveness.
- Mentor, train and manage cross-functional team members on fraud processes, investigations and incident management.
- Provide updates to team and management on emerging fraud trends and drive industry best practices for mortgage and financial services.
- Oversee the investigation of potential fraud cases and ensure timely resolution with internal stakeholders and external partners.
- Ensure compliance with regulatory requirements and industry standards related to fraud prevention.
- Develop and update fraud prevention policies and procedures to reflect evolving risks and technologies.
- Promote customer education initiatives to raise awareness about fraud prevention.
Ideal Background
- Proven track record of building, managing and maturing successful Fraud programs related to mortgage, banking and/or financial service products.
- Expertise with HELOC, payments and other mortgage related fraud.
- Solid expertise with fraud risk identification and assessments.
- Strong experience with developing and operating fraud investigations and resolution processes.
- Proficiency in fraud detection tools, analytics platforms, and financial software.
- Familiarity with regulatory frameworks such as AML (Anti-Money Laundering) and KYC (Know Your Customer).
- Ability to work autonomously and navigate complex efforts including driving multiple projects.
- Ability to foster strong relationships and partner with stakeholders to drive results.
Minimum Qualitications
- Bachelor’s degree in Risk Management, Finance, Business Administration, or a related field.
- Minimum 5 years of experience in fraud management specific to mortgage, banking and/or financial service organizations, with at least 2 years in a leadership role.
- Strong leadership and program management abilities.
- Professional certifications such as Certified Fraud Examiner (CFE), Certified Anti-Money Laundering Specialist (CAMS), or similar credentials.
Benefits
- Compensation: $110,000 - $150,000 Range
- Health & well-being; we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits, One medical membership, and Talkspace to provide mental health support
- Grow together; learning & development opportunities including regular review cycles that feature 360 degree feedback.
- Equipment; we’ll provide you with the equipment you need to be successful and a one-time $200 stipend for your initial desk setup
- Generous time off; paid time off, uncapped sick days, and 11 company holidays
- Baby bonding time!; 3 months off for birthing parents and 2 months off for non-birthing parents - fully paid so you can focus your energy on your newest addition
This Base Compensation pay range applies to our New York City located staff and may differ according to location.
New York Base Compensation Pay Range
$110,000—$150,000 USD
Throughout the interview process, please remember that emails will only be from valon.com emails. We won't ever be asking for any personally identifiable information during the interview process itself. Please reach out to talent@valon.com if you have any requests to verify the authenticity of an outreach.
Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Top Skills
What We Do
Valon’s mission is to champion homeowners on their financial journey as the partner they can trust with their home and future. We bring simplicity, dependability, and humanity to homeownership. We are a growing team of engineers, operators, product enthusiasts, and experienced servicing professionals who are leveraging technology to fundamentally improve the homeownership experience. Through mortgage servicing, the process of paying off one’s mortgage, Valon is taking the first step in transforming the industry one homeowner, and lender, at a time.
Why Work With Us
We're rewriting the script of the antiquated mortgage servicing industry by building modern solutions that put homeowners first. We’re a growing, curious, and humble team with a tech-centric culture. Valonians are data-driven, quick thinkers who believe in transparency, ownership, and a healthy dose of scrappiness!
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