Experience Design Specialist Executive Director

Job Description
Join our diverse team of professionals from top tech giants, blockchain innovators, and FinTech unicorns, as we build a new venture. We value autonomy, cross-functional collaboration, and intellectual curiosity. Our mission is to bring innovative products to market that solve real-world problems. We prioritize a human-first approach, fostering personal connections and in-person bonding. If you're passionate about expanding your skills and making a real impact, we encourage you to apply.
As an Experience Design Specialist Executive Director in our innovative team, you will lead in building and mentoring a team of Designers and UX writers. You will establish and maintain the standards for design excellence across the team, ensuring decisions are customer-centric. You will also be responsible for developing a set of highly configurable and extensible tools to support early ideation for new ventures at Chase. This role provides an opportunity to influence design and development in a green-field initiative and make a significant impact in the fintech industry.
Job Responsibilities

• Take on a hands-on role for a senior design leader, who wants to be part of flat-structure organization and influence the design & development of a green-field initiative.
• Build and mentor a team of Designers and UX writers.
• Establish and maintain the standards for design excellence across this team. Scaling best practices, processes, and frameworks to deliver compelling experiences for consumers across a growing number of products.
• Define, deliver, and evolve a framework to support a family of design systems that can successfully scale across channels and products.
• Ensure decisions are customer-centric and data driven. Working to foster continued collaboration among Product, Technology, and Research teams to not only deliver exceptional experiences, but drive business impact.
• Develop a set of highly configurable and extensible tools to support early ideation for new ventures at Chase as needed.
• Be responsible for designing cohesive, accessible, and usable prototypes that help validate the desirability of new concepts.

Required qualifications, capabilities and skills

• Experience building immersive digital products and/or services across several channels and geographies.
• Deep understanding of user-centric design principles and methodologies, with experience in user research, usability testing, interaction design, information architecture, UX writing, Design Systems, visual design, service design, and prototyping.
• Experience working in various hands-on design roles, subsequently developing into a design leadership role.
• Experience building modern design & content systems.
• Experience creating large scale customer journey interaction models, and defining experience principles and architecture.
• Awareness and practical understanding of current web & mobile technologies, and their application and relevance to rich interactive experiences.

Preferred qualifications, capabilities and skills

• A desire to solve hard problems
• A desire to teach others and share knowledge. We aren't looking for hero designers, more for team players. We want you to coach other team members on design principles, practices, and implementation patterns.
• Comfortable in uncharted waters. We are building something new. Things change quickly. We need you to learn technologies and patterns quickly.
• Ability to see the long term. We don't want you to sacrifice the future for the present. We want you to choose technologies and approaches based on the end goals.
• High standards. We are looking for people who expect personal performance and team performance to be nothing short of the best.
• Clarity of thought. We operate quickly and efficiently, and we value people who are economical with their time and clear with their opinions. This is critical also because this role will define principles that guide the work of others.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.