Executive Director, Product Director - Digital Payments

Job Description
The Banking Payments organization is a motivated, forward thinking team comprised of high talent product managers with a singular focus of delivering innovative payment services via the most important platforms of today and tomorrow. We seek to transform customer experiences, simplify the ways we do business, and tirelessly drive toward product excellence. We value controls, simplicity, and consistency in the capabilities and features we deliver.
We are seeking a passionate Product Director to lead product strategy and delivery for receivables payments and fraud-mitigation solutions for on our Small Business & Commercial client segments.

• Define strategy, roadmap and own refinements / iterations to strategy based on business objectives, customer research, competitive dynamics and collaboration with cross-functional partners
• Lead and partner with product delivery and tech teams to enable new offerings and refine existing experiences
• Build and lead a high-performing team
• Identify potential roadblocks and develop recommendations for delivery issues
• Manage internal risk and compliance review processes to support launch and ensure a strong control environment
• Monitor industry assessment that provides detailed insights into the competitive landscape and best practices
• Partner with teams (product, design, technology, risk, legal, compliance, ops, marketing, field support) to manage prioritization and resourcing
• Structure and sponsor analytics to define new opportunities and examine performance of existing offerings

• 10+ years product leadership experience;
• Proven track record of managing transformations of mission-critical payments and digital platforms and of managing the end-to-end product development lifecycle (PDLC) for complex, large-scale initiatives
• Strong executive presence; comfortable interacting with and presenting to all levels of management
• Strong ability to analyze opportunities & problems, recommend solutions, and communicate effectively & confidently (both verbal and written)
• Strong influencing and partnership / collaboration skills to drive cross-functional teams
• Proven track record at leading high performing teams
• Experience working in Agile required
• Positive, team-oriented attitude and inspiring leadership skills a must
• Bachelor's degree required;

• Financial Services experience strongly preferred; payments experience preferred
• MBA preferred

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.