Employee Experience Coordinator

Location: New York Office

Type: Full Time

Mark43 is approved to hire in Canada, the UK, and 40 U.S states, including AL, AZ, CA-excluding San Francisco, CO, CT, DC, DE, FL, GA, IA, ID, IL, IN, KS, LA, MA, MD, ME, MI, MN, MO, NE, NV, NH, NJ, NM, NY, NC, OH, OR, PA, SC, SD, TN, TX, UT, VA, VT, WA, and WI. Before applying to a remote role, please ensure that you are able to perform the position in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift. 

Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Mark43’s mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team.

We are looking for an Employee Experience Coordinator to join our team. As we scale, you’ll play a crucial role in both managing day-to-day office operations and supporting key HR functions. You will be the driving force behind seamless office operations, creating positive, white-glove experiences for employees, customers, and visitors alike. In addition, you’ll assist with People Team initiatives to help foster a positive company culture and support employees in doing their best work. This role is perfect for someone who thrives in a fast-paced environment and can balance multiple priorities with attention to detail. While you thrive on taking initiative, you’re a self-starter and excited to roll up your sleeves to contribute to our dynamic, fast-growing team. 

What you can expect to work on 

Employee Experience & Culture Champion

• Coordinate special company events to increase morale and ensure a positive employee experience.
• Partner with cross-functional teams to coordinate and prepare for customer meetings, internal onsite, or offsite events, ensuring all spaces, materials, and technology are planned accordingly.
• Working closely with the People Team to provide a seamless onboarding experience.
• Working diligently to create exceptional remote-work and in-office strategy and experiences for all Mark43 employees. 

Office Management & Operations

• Maintain a clean, organized, and inviting office environment, ensuring no detail goes unnoticed.
• Oversee office access for employees and visitors, including greeting guests and issuing employee badges.
• Extending thoughtful, white-glove service to ensure a warm and welcoming experience for employees, customers, and visitors from arrival to departure.
• Manage vendor relationships (e.g., cleaning services, snack providers, maintenance teams) to keep the office running seamlessly.
• Stock and organize office supplies, snacks, and beverages. Manage food orders for team breakfasts, lunches, and events.
• Handle incoming and outgoing mail and packages, ensuring smooth delivery, distribution, and pickup.
• Troubleshoot office-related challenges proactively and provide effective solutions.
• Collaborate with the VP of People on the remodeling and optimization of the NYC office. 

Administrative

• Collecting all required new hire paperwork utilizing our HRIS platform.
• Processing employment verifications for employees.
• Providing information for general employee questions on benefits, policies, operations, or facilities, and referring them to appropriate team members as needed.
• Assisting the People Team in maintaining accurate employee records and conducting periodic audits.
• Complete other tasks and duties to support the People Team as needed. 

What we expect from you

• This is an in-office position based in NYC, with a standard Monday to Friday, 8:00 AM to 4:00 PM work schedule. Hours may vary slightly based on team on-site events.
• A minimum of 1-2 years of experience in human resources, office management, hospitality, event planning, or a similar administrative role, ideally with a focus on customer-facing experiences. Interest in human resources/people operations is a plus.
• Familiarity with tools such as Slack, Microsoft Teams, Zoom, and Microsoft 365
• A personable and empathetic attitude, with an ability to make people feel valued and welcomed in any situation.
• A self-motivated and detail-oriented mindset, with a commitment to delivering high-quality work.
• An open-minded approach and willingness to learn, contribute, and build People Operations systems and best practices.
• Strong sense of accountability for your work.
• Strong research skills to source information and solve problems effectively.
• Excellent coordination and organizational abilities to manage multiple priorities, competing needs, and tight deadlines. 

What you can expect from us

• Helping shape People Operations practices in a growing tech company.
• Building mission critical and socially responsible software to enable first responders to better serve their communities.
• Constant collaboration with many Mark43 teams, including People Team, Legal, and Finance, and frequent interaction with company executives and founders.
• A team that respects and embraces your ideas.
• Coworkers that are motivated by pursuing excellence, rather than the prospect of personal gain.
• A workplace dedicated to supporting and improving public safety and government agencies. 

We feel passionately about equal pay for equal work, and transparency in compensation is one vehicle to achieve that. Total compensation for this role is market competitive, including a target base annual salary of $60,000, plus bonus opportunity, company stock options, and a full benefits package, including health insurance, paid time off. 

Our Privacy Notice describes how Mark43 uses and protects the personal information of prospective employees during the recruitment process. It informs you about our handling of the personal information you provide to us when you apply for a position in our organization and in general when you express your interest in joining our team.

As a part of Mark43's security measures all employees must: Engage in appropriate use of the company's electronic information resources; Become knowledgeable about and follow relevant security policies and guidelines; Protect the resources under their control, such as passwords, computers, and data that they create, receive, or download; and Promptly report security-related incidents and violations, and responding to official reports of security incidents involving their systems or accounts.

Mark43 is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please email recruiting@Mark43.com requesting the accommodation.