Director, Solutions Engineering

Director, Solutions Engineering

BetterCloud Solutions Engineers are a critical part of our customer-facing team. Working closely with the Sales and Customer Success organizations as well as partners throughout the world, we assist in architecting a solution to meet the customer's automation, spend, security and technical needs for their critical SaaS applications. We strive to stay ahead of the learning curve in all areas of cloud technology, and work to educate both our internal teams as well as our customer’s teams on best practices around deploying our solutions within their environment. Our role is to serve as trusted advisor to our prospects and customers throughout the sales process and entirety of the customer lifecycle.

We are looking to hire a player-coach to help build our Solutions Engineering teams people, processes, and success.

Responsibilities

• Understand customer requirements and communicate the business value of solving technology problems using BetterCloud.
• Facilitate solutions discovery, solutions overview, technical deep-dives, and solutions validation sessions with customers.
• Prepare demos and Proof of Concepts (POCs) to demonstrate various use cases for BetterCloud’s Platform.
• Execute the delivery of POCs for customers that have more complex use cases,  to illustrate product capabilities and how they align specifically with customer objectives
• Build relationships with customers by serving as the technical liaison for both sales and success teams.
• Participate in writing proposals in response to RFIs / RFPs that highlight BetterCloud can meet and exceed customer requirements.
• Distill and communicate customer needs and product feedback to Product Management, Engineering, Marketing and Sales.

Qualifications

• 5+ years of experience in a customer facing Solutions Engineering capacity
• 3+ years of experience leading a team of Solutions Engineers/Sales Engineers
• Strong familiarity with SaaS applications such as Google Workspace, Okta, Office 365, Box, and Dropbox, preferably on an administrative level, as well as REST APIs.
• Ability to think critically and logically under pressure and to quickly communicate complex ideas around a technical topic.
• Have the ability to quickly learn new technical concepts and be self-directed in your learning.
• A positive attitude towards change and ability to adapt.
• Ability to handle customer situations with empathy and ownership

Salary:

Salary Range:  $220K- $270K

This salary range represents BetterCloud’s good faith and reasonable estimate of the range of possible compensation for this role at the time of posting, and BetterCloud may ultimately pay more or less than the posted range.  The final salary for this position will be determined in BetterCloud’s sole discretion, consistent with applicable law, and based on a variety of factors, including but not limited to the employee’s work experience, skills, and qualifications for the role, as well as the needs of BetterCloud’s business and other operational considerations.

Overview of BetterCloud Benefits:

• Health benefits package (including medical, dental, vision) 
• Flexible spending accounts
• PTO (sick leave, parental leave, vacation benefits)
• Employee Assistance Program

Visa Sponsorship is not included in our hiring package. Applicants will need to be authorized to work in the U.S.