Director, Product Management - Account Defender

HUMAN was founded in 2012 in a Brooklyn sci-fi bookstore by Tamer Hassan, Michael Tiffany, Dan Kaminsky, and Ash Kalb. Our humble beginnings led to the creation of the Human Defense Platform, the backbone of all our products that safeguards enterprises from sophisticated bots, fraud, and account abuse. Today we verify the humanity of more than 20 trillion interactions per week for some of the largest companies and internet platforms. 

Our hacker roots still permeate everything we do. You will be a part of the HUMAN front line in our commitment to protecting companies (and in turn, their customers) from both revenue and reputation risk caused by digital attacks. However, HUMAN is not the center of this story. Humans like yourself are. We firmly believe in putting people first. This approach spans our extensive total rewards package, inclusive of competitive compensation, benefits, stipends - as well as our day-to-day culture - to ensure every human is empowered to do the best work of their life. We want to hear about the marathon you’re training for. We want to see pictures of your pets. We want to know your favorite robot (we have many).

 Even if you’re not a conventional “hacker” we can assure you that you are a hacker in your own right. We want to work with people like you who break down problems to build up better solutions. That’s what makes us HUMAN. You’ll be joining us at an exciting moment in the HUMAN story: we joined forces with PerimeterX in a market-changing merger, as well as recently acquired clean.io to enhance the Human Defense Platform. Together under the HUMAN brand, we will disrupt the economics of cybercrime. We hope you can join us in that mission.

The emerging Products team is tasked with building the next generation of Human solutions. We identify market opportunities and synergies with existing products, and bring new products to market that will serve as the growth engines and the future of the company. This is the place where new products are initiated, and where young products are grown and begin their maturation and scaling process. This particular role is for the product leader for the recently launched Account Defender product - Human’s foray into website fraud and abuse

What you'll do:

• Own the strategy, execution, and roadmap for the Account Defender product
• Coordinate between different teams, and work with senior management to plan strategy and move forward strategic initiative
• Supervise a team of technical product managers, guide and mentor them as they handle the day to day requirement building 
• Work with Go-to-market stakeholders to meet and exceed revenue and growth targets
• Engage with customers to understand their pain points and build empathy with their product journey and needs, handle escalations, and understand future directions to create new value
• Work directly with sales to drive sales, and act as a subject matter expert 
• Be the subject matter expert for Account-based fraud, guiding company direction and long-term investments
• Be able to dive into data and understand usage patterns and fraud challenges to drive roadmap decisions
• Be the “single pane of glass” for the company on the current situation with the product, customers, sales processes for the product, pipeline and the health of the business 

Who you are:

• Experienced product leader, with track record of working on early stage products in dynamic environments and growing them to maturity and strong growth
• Strategic thinker who can develop a vision for future directions, while still being able to understand the technical details, challenge other stakeholders, and drive day to day execution
• Fast learner who can become an industry expert quickly and provide thought leadership
• Flexible thinker who can change opinions and pivot quickly to take advantage of new information or sudden opportunities
• Independent and self-sufficient - drive execution through self initiative without guidance
• Capable of exerting influence through communication and convincing without resorting to arguments from authority
• Driven, ambitious, hungry to learn and to develop. Humble and curious
• Strong sense of ownership
• Experienced with at least one of the following: B2B2C cybersecurity, UEBA, or online web fraud detection.
• Willingness to dive into the data and details, and become an expert able to offer guidance from a position of knowledge
• Strong point-of-view on future directions. Drive change - don’t facilitate it! 

The base pay range for this position is $180,000- $230,000 which can include additional on-target bonus and/or incentives. The base pay offered may vary depending on location, job related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

HUMAN prides itself on being an equal opportunity workplace. We firmly believe in putting people first regardless of who you are, where you come from, how you identify, or who your favorite robot is (we have many). We are on a mission to protect the integrity of the internet for everyone, so we welcome all individuals to come to share their unique experiences and perspectives as we fight against cybercrime together!

With Humans located in all parts of the world, we’ve fully embraced our diversity of thought and are always looking for innovative ways to connect with one another - even in virtual reality! Although New York City is our HQ, we have teams in Tel Aviv, Israel; London, UK; Victoria, Canada; San Mateo, CA; Miami, FL; and Virginia.

We trust our Humans in choosing where they work and how they work. The total rewards package we provide reflects our commitment to our Humans’ personal career development, which includes annual stipends for wellbeing and learning & development, and a one time home office setup stipend. We also offer weekly lunches, dedicated time off, no-meeting Fridays (for our U.S. and Intl. based HUMANs), HUMAN days, and so much more.

We’re constantly trying to anticipate the needs of our Humans to ensure each one of us is equally prepared to do some of the best work of our life. Taking care of one another is part of the HUMAN experience and how we build true HUMAN connections.

If you are an individual with a disability or special need that requires accommodation, please contact us directly.