Senior Director, Partnership Management and Operations

The Team & Role 

The Senior Director of Partnership Management & Operations oversees the strategic and day-to-day operational success of one of SevenRooms’ strategic partners. This individual will provide ongoing consultative business support to ensure we drive ongoing value and mutual success with this key partner. As Senior Director of Partnership Strategy & Operations you will be in close collaboration and communication with important internal and external stakeholders that enable shared success of this partnership. You will manage, motivate, and galvanize the success of our Partnerships Strategy & Operations team and its cross-functional partners. This role is responsible for leading cross-functional projects and initiatives that benefit both SevenRooms and this highly strategic partner. You will report to our EVP, International.

The Partnerships Strategy & Operations Team at SevenRooms is on a mission to redefine and reshape the hospitality industry for hotel & restaurant operators around the globe. Our team is focused on building a best-in-class partnership ecosystem to differentiate the SevenRooms offering and support our diverse client base and strategic partners. Internally, the team acts as the voice of our partners and ensures connectivity between Sales, Marketing, Engineering, and Product on key partnership initiatives. We are a group of collaborative, creative and thoughtful individuals who approach every conversation with the intent of evaluating business impact and resourcing needed to deliver the perfect outcome. We are a small, but fast-growing team who are dedicated to being true and trusted partners within SevenRooms and with our ecosystem partners.

What You’ll Do

• General Management of Key Partnership: Play a “General Manager” role as it pertains to SevenRooms most strategic/impactful partner. Ensure the program is appropriately resourced and staffed to meet key business objectives. Lead regular business reporting and reviews of program performance both at SevenRooms and with our strategic partner
• Partnership Success: Collaborate with senior leadership to integrate partnership strategies into SevenRooms’ strategic plan and vision. Define and execute on a multi-year strategic usage/adoption vision with our partner. Deliver key insights on program performance to restaurant partners to showcase program value on an ongoing basis. Manage a multiyear restaurant acquisition strategy and associated budgets. Track and analyze partner performance on SevenRooms and make recommendations for strategic courses of action and improvements.
• Partnership Operations: Oversee the implementation of partnership initiatives and ensure that they are executed efficiently and effectively. This includes managing timelines, budgets, personnel and resources to support overall success of partnership. Develop and refine processes and systems to enhance the efficiency and effectiveness of partnership operations. Take ownership of key program KPI pillars and success against each KPI. Oversee all contracts and KPIs pertaining to the success of the partnership. Identify potential risks and develop proactive strategies to mitigate, as needed. Ensure that all partnership activities comply with legal and regulatory requirements. 
• Relationship Management: Establish and maintain strong working relationships with key internal & external stakeholders. This includes regular communication, addressing issues, and handling any operational challenges or conflicts that arise, working to find solutions that benefit both parties. Share the SevenRooms Platform and vision of the product roadmap and services to our partner community to accelerate revenue growth. Act as the liaison to SevenRooms strategic partner by building strong relationships that help them achieve their goals. Collaborate with restaurant partners to understand their plans and to develop creative and high-impact shared initiatives that will help the partner and SevenRooms succeed
• Leadership & Collaboration: Manage, mentor, and motivate a small team of individual contributors. Provide consistent guidance, set clear goals, and ensure the team's continued success in executing partnership initiatives. Collaborate with partners on product development roadmap to ensure success for end users and restaurant partners. Escalate issues to SevenRooms Leadership and meet regularly with Executive stakeholders to share partnership performance.

Who You Are 

• 7+ years of experience in partner management, account management, or technical sales with a client-facing focus
• Proven track record in coaching, driving accountability, and developing talent across teams
• Ability to foster a collaborative and results-driven team environment
• Strong executive communication skills, capable of influencing strategy and execution at all levels
• Experience building effective relationships with internal and external partners to achieve shared goals
• Proactive approach to identifying opportunities for process improvement and strategic development
• Excellent project management skills, with the ability to handle multiple projects and priorities simultaneously
• Deep understanding of partnership dynamics and the ability to offer strategic solutions

What We Offer

• A fresh start with a flexible and independent working schedule: SevenRooms provides all employees with their first two (2) weeks of employment as paid time off to relax and recharge before starting their journey with us. You'll also have access to unlimited paid time off, including tenure-based PTO minimums, paid parental leave, and the option to work anywhere at any time.
• Equitable compensation: Our compensation packages are based on external market data. At SevenRooms, you can expect to be paid well for your contributions towards transforming the hospitality industry. We also offer equity for all employees as part of our commitment to everyone being an owner and working together to build an outstanding company.
• The On-Target Earnings (Base + Variable) range for this role is $275,000.00 - $325,000.00. This is the range SevenRooms in good faith believes is the range of possible compensation for this role at the time of the posting. This range is only applicable for jobs to be performed remotely in any US state. Base pay offered may vary depending on, but not limited to education, experience, skills, geographic location, travel requirements, sales or revenue-based metrics, and business needs. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable.
• Comprehensive benefits package: We offer a full slate of benefits for our employees and their families: comprehensive medical, dental, and vision benefits, commuter benefits, gym reimbursement, 401K plan, life insurance, and unique wellness offerings including One Medical, Spring Health, Carrot, and Headspace.
• Employee programs and recognition: Through our Roomie's Choice program, all employees at SevenRooms receive a monthly stipend to spend however they see fit. You'll receive an additional quarterly dining credit to use towards SevenRooms clients and a unique milestone reward for every year you're a part of our team.
• Opportunities for training and professional development: Your manager will partner with you on establishing quarterly goals that not only benefit our organization but aid in your overall career development and advancement. SevenRooms also provides financial support for continuing education, certifications, or participation in external training programs.