Director of IT

firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians, which focuses on meeting each individual where they are and walking with them side by side as a trusted guide, partner, and first call on their journey to wellness.

firsthand's team members use their lived experience to build trust with these individuals and support them in obtaining socio-economic assistance and in reconnecting to primary and behavioral care. Support like this creates substantial savings for managed care organizations (Medicaid providers) and taxpayers by decreasing inappropriate healthcare utilization. This enables us to build solutions that scale and, as a result, change the way our society supports those most impacted by SMI.

We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job—it's a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun.

At firsthand, the Director of IT will collaborate with key stakeholders within our clinical, market, L&D, engineering and data teams in order to develop IT solutions that fit our unique staff needs which span remote roles and in market roles with offices. This role will be responsible for managing a high performing IT team with standard well understood practices and healthy team collaboration. Your will help both our in market teams and our remote teams to be enabled and not inhibited by technology.

In this role, you will work cross-functionally to assess the current software and hardware portfolio and implement solutions that drive the greatest impact to our business supporting individuals with SMI. You will report to our head of engineering. This role is remote friendly but there is a small contingent of people in NYC, Denver, Philadelphia and San Francisco.

As a Director of IT, you will:

• Responsibly grow the IT team over the coming year to match company growth into an even wider set of states and timezones
• Manage the individuals on our IT team through through their professional development
• Collaborate with stakeholders outside the IT team and find creative solutions to the challenges they face
• Support company growth in both both software and hardware needs including hardware installed in physical offices such as printers and security systems
• Partner with our learning and development team to help keep team members informed about best practices, emerging trends and risks
• Support security efforts in line with HITRUST security and compliance requirements
• Oversee deployment and upgrades of IT hardware and software
• Oversee and grow our IT Help Desk
• Manage the IT budget and present proposed changes
• Coordinate IT tasks, such as software updates, to ensure maximum availability of our software and hardware
• Work with external vendors and advisors to ensure we are always in line with industry best practices
• Manage networking, development and disaster recovery processes

You will be a good fit if you have experience with our software stack which includes:

• Google Workspace
• Slack
• Both Windows and Mac computers

The experience you bring to this role includes:

• Minimum 7 years of experience in information technology
• Minimum 5 years of management experience
• Experience working in healthcare

Benefits 

For full-time employees, our compensation package includes base, equity (or special incentive program for clinical roles) and a bonus potential. Our benefits include physical and mental health, dental, vision, 401(k) with a match, 16 weeks parental leave for either parent, flexible vacation, and a supportive and inclusive culture.

Unfortunately, we are not able to offer sponsorship at this time.

Vaccination Policy

Employment with firsthand is contingent upon attesting to medical clearance requirements, which include, but may not be limited to: evidence of vaccination for/immunity to COVID-19, Hepatitis B, Influenza, MMR, Chickenpox, Tetanus and Diphtheria. All employees of firsthand are required to receive these vaccinations on a cadence/frequency as advised by the CDC, whereas not otherwise prohibited by state law.

New hires may submit for consideration a request to be exempted from these requirements (based on a valid religious or medical reason) via forms provided by firsthand. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed.