Digital Account Manager

VideoAmp is on a mission to create the best employee and workplace experience where people can bring their whole self to work everyday.  We believe that accomplishing something great requires a special group of people who work hard, drive results and have a blast while doing it - people who challenge the status quo and embody our values.  People who say “I’ll find a way” instead of saying “it can’t be done.”
At , we believe in challenging advertising paradigms to maximize value for clients. We do this by enabling companies to execute on business outcomes across their media investment instead of more traditional media metrics. VideoAmp is the software and data solutions company powering the convergence of linear TV and digital video advertising. Our solutions connect linear TV viewership with addressable data assets to benefit the marketing and media industries. This enables marketers and content owners to holistically plan, transact, and measure deduplicated audiences across digital video, OTT, connected and linear TV advertising.

VideoAmp is looking for an experienced Account Management team member with expertise in ad tech as well as digital measurement to manage several Strategic Digital Platform clients (specifically DSPs & SSPs) across pre and post sales activities.  The will have revenue goals and is responsible for the overall integration, project management, account support, and growth of a specific book of business across our digital platform partners. 

This role will work closely with the product, sales, and business development teams to ensure VideoAmp delivers against project timelines, provides best in class customer services, and maximizes customer engagement potential with all VideoAmp solutions. Our Account Management team members are passionate about solving customer challenges and have extensive knowledge of tech, data, TV & digital video space. They have a proven track record of exceeding revenue goals and building client relationships for a high growth ad tech organization. 

As a key player on our team, you will:

• Collaborate closely with clients to understand their unique needs and develop tailored solutions.

• Work internally to integrate new products and ensure seamless client experiences.

• Drive growth and retention by fostering strong, strategic partnerships.

• Work cross-functionally with Sales, Business Development, Strategy & Product
   

• Support and grow revenue and client engagement with VideoAmp across several Tier 1 Digital Platform accounts

• Drive client value through customer centric problem solving and outcomes.

• Increase Retention by exhibiting excellent customer service and driving clear value to the end customer. 

• Communicate and train all customers on all new product features and updates. 

• Grow existing business, by value-selling VideoAmp’s solution suite, while increasing adoption of applications that deliver client value leveraging quantitative and qualitative skills

• Responsible for collaborating with sales on all pre-sale proposal processes through execution - maintaining, and growing existing client relationships (reporting, client deliverables, client engagement)

• Meet with customers to review mutual expectations of business governance activities, sales and commercial inquiries, as well as, service issues related to the health of the account and agreed upon SLAs.

• Perform comprehensive monthly and quarterly customer strategic business and service reviews and develop improvement plans focused on overall service experience.

• Problem solving, analytical, and communication skills, with the ability to articulate client’s needs based on data-driven insights.

• Ability to influence stakeholders and lead cross-functional teams across matrixed organizations.

• Lead all troubleshooting and issue escalation. 

• Gather customer feedback in order to constantly improve the customer experience. 

• Prepare and lead customer meetings (in-person and virtual). 

• Facilitate all cross-function discussions. 

• Pro-actively surfaces relevant growth opportunities to customers. 

• Performs other related duties as assigned by management.

• 7+ years of relevant experience in customer success roles in ad tech. 

• Strong written and oral communication skills. 

• Highly organized, obsessed with details, and able to see the big picture. 

• Strategic, analytical and critical thinker.

• Self-starter and highly motivated.

• Team player that constantly seeks opportunities for collaboration. 

• Strong work ethic and autonomous individual with experience in customer success or relations; desire to work in a fast-paced, results-driven environment

• Discretionary and flexible paid time off

• In addition to standard US holidays off, VideoAmp employees receive a full week off for Summer Break and another full week off for Winter Break

• Comprehensive medical, dental, and vision benefits for you and your dependents - including multiple options fully covered by VideoAmp

• Professional and personal support with licensed therapists and career coaches

• Unlimited financial wellness sessions with Origin financial advisors

• 401k Plan

• Pre-Tax Savings Plans, HSA & FSA

• $10,000 towards services and treatments that support family planning

• Cell Phone Reimbursement

• Paid Maternity and Parental Leave for All Family Additions

We are on a collective mission to bring equity and transparency into media measurement, and that begins with an honest, inclusive culture. At VideoAmp, we empower our team to thrive through collaboration, mentorship, and innovation. If you're passionate about all things data and tech, and have extensive knowledge and curiosity around the digital media space, we’d love to hear from you.

Above all, if you're eager to influence and support the revolutionary goals of a dynamic, cross-functional team -  join us and make an impact!