The Role
The Desktop Engineer will manage hardware requests, provide user support for MacBooks and Dell laptops, handle user access and network issues, assist with technology setup, perform maintenance on systems, and document support requests.
Summary Generated by Built In
New York City - on-site
M-F 9 am to 5 pm
Scope of Work:
- Manage on-site inventory and hardware requests, including fulfillment of laptops, peripherals, and accessories, while overseeing shipping, receiving, and vendor coordination.
- Provide in-person support for user requests, troubleshooting hardware and software issues across MacBooks, ThinkPads, Dell laptops, and desk setups (e.g., dock-to-monitor connectivity).
- Handle user access requests for group memberships (e.g., AD, GSuite, Okta), ensuring proper permissions and security protocols are followed.
- Assist with network connectivity issues (Wi-Fi, VPN, wired), software installations, and mobile device management (MDM) for company-issued devices.
- Collaborate with Office Operations and Network Engineering teams to support in-office tasks, including conference room technology setup and troubleshooting.
- Perform routine maintenance and updates on systems, while escalating complex issues to higher-level support when necessary.
- Document and track support requests in the ticketing system, ensuring timely updates and resolution for all stakeholders.
Required Skills/Experience:
- MAC Experience is a must
- Experience providing white-glove support
- 3-5 years experience in a sys-admin type role
- Experience with Networking concepts (TCP/IP Protocols, etc)
- Experience with Google Workspace and M365
- Ability to troubleshoot AV equipment (Neat Bars, Zoom Rooms, etc)
Top Skills
Active Directory
Google Workspace
Google Suite
M365
macOS
Mdm
Okta
Vpn
Wi-Fi
The Company
What We Do
RCC is a full service IT firm which provides solutions for the development and support of IT infrastructure. We serve a broad range of clients, from large complex enterprises to small and mid-sized companies. RCC is committed to developing IT solutions which enable our clients to achieve their business goals. With over two decades of IT experience, RCC has the skill-set to support all of your IT needs.
