Senior Database Engineer

BetterCloud is the market leader for SaaS Operations, enabling IT professionals to transform their employee experience, maximize operational efficiency, and centralize data protection. With no-code automation enabling zero-touch workflows, thousands of forward-thinking organizations like Twitch, Oscar Health, and Cloud Factory now rely on BetterCloud to automate processes and policies across their cloud application portfolio.

With 10+ years of experience pioneering the SaaS Operations movement, BetterCloud now serves the world’s largest community of SaaSOps experts. As host of Altitude, the industry’s leading SaaSOps event, and publisher of The State of SaaSOps Report, the category’s definitive market research, BetterCloud is recognized by customers (G2) and leading analyst firms (Gartner and Forrester) as the market leader in SaaS Operations. 

You can either choose to be remote anywhere in Mexico or go hybrid at our new and exciting Mexico City Office. Mexico City is our first office outside of the US, and you’ll be one of the first DBAs here, helping us shape an amazing culture.  We’re headquartered in New York City, with a large presence in Atlanta, GA, as well as innovation hubs & remote talent across the U.S. BetterCloud is backed, among others, by some of the best technology investors Vista Equity Partners, Warburg Pincus, Bain Capital, and Accel.

As a BetterCloud Senior Database Engineer, you will manage and administer cloud based data systems.

About You:

• Required:
• Experience Owning and Operating various Cloud Database Services, especially systems like MySQL, Postgres, Redis, Elasticsearch and Hbase  (AWS,GCP, Azure is highly preferred)
• Advanced Knowledge of Database operations including Administration, Optimization, and Performance Tuning of both SQL and NoSQL style data stores.
• High degree of skill in SQL query analysis and performance tuning
• Implemented and executed backup and restore strategies as a part of complex disaster recovery scenarios
• English is the business language of BetterCloud. Candidates are required to have a Toefl proficiency or equivalent.

Valuable:

• Certification(s) in GCP
• Experience with Cloud Data Warehousing solutions like BigQuery or AWS Redshift
• Experience with programming languages, tools and technologies like Python, Java, Kafka or other streaming solutions, and Kubernetes
• Experience with devops and CI/CD tools like terraform, jenkins, git, grafana, etc. to manage data services in the cloud

What You’ll Do

• You will be our first Senior Database Engineer in Mexico, and we’ll look your way for guidance along the way
• Performs all aspects of data system administration in a cloud environment including, but not limited software/architecture evaluation, adoption, implementation and maintenance
• Actively address database systems and query optimization issues across our cloud environment.
• Engage in logical and physical database design, ensuring data accuracy and quality, ensuring we can support current and future business needs.
• Development of backup and recovery policies, standards, and procedures including real and tabletop disaster recovery exercises with support from our Cloud Engineering Team 
• Works closely with the development and testing teams and supports new application deployment and sustained engineering of existing applications
• Stay up to date with the current and evolving cloud platform technologies and trends to ensure our systems are operating at peak efficiency
• Leverage infrastructure-as-code concepts to make database systems scalable, resilient and repeatable
• Setup and maintain monitoring and alerting to ensure efficient database performance
• Work with the areas of architecture, security, application development and operations ensuring that current and future business goals are met.
• Develop and implement a database that addresses current and future business needs.
• Resource planning and coordination for planned maintenance, operational projects and 24x7 operation
• Providing on-call support as a part of a team of other Cloud Engineers

Goals

In your first week, you will have…

• completed our 4-day universal onboarding program, BetterBeginnings 
• met with your manager 1:1
• met your team
• gained access to the tools and resources necessary to be successful in your new role 

In your first 30 days, you will have…

• completed your department’s functional onboarding program 
• met and collaborated with your team 
• identified projects and tasks that you’ll dive into moving forward 
• [only if department specific] completed XYZ certification 

In your first 60 days, you will have…

• Capable of supporting Incidents and engineering requests.
• Worked on jira tickets, incidents and/or engineering requests.
• Pick up the top two projects in list and complete their analysis and prepare a detailed implementation plan for project execution.

What We Offer

• Remote position within Mexico. 
• Generous PTO policy plus paid mental health days
• Seguro de Gastos Médicos Mayores, Seguro de Asistencia Médica, Vision Insurance, Dental Insurance, Life Insurance and dedicated mental health resources**
• Financial wellness support and one-time WFH stipend
• Plus more… Think events, killer swag, and a strong BetterCloud Community!

BetterCloud is an Equal Opportunity Employer, including disabled and vets.

*Employees must be based in the Mexico.

#LI-Remote and Hybrid