Customer Success Manager

About Kiddom

Kiddom is a groundbreaking educational platform that promotes student equity and growth by uniting high-quality instructional materials with dynamic digital learning. Through unparalleled curriculum management functionality, Kiddom empowers schools and districts to take ownership of their curriculum – resulting in learning experiences tailored to meet the unique needs and goals of local communities. Kiddom’s high-quality curriculum is layered with robust teacher and leader data insights to drive the continuous improvement of instructional decisions, school/district programming, and professional learning.

The Customer Success Manager is the Kiddom team's backbone. You will be the driving force in helping teachers maximize their experience on Kiddom. In this role, you will work directly with teachers, schools, and internal teams to ensure successful onboarding, implementation, and ongoing satisfaction and success with the product. You will report directly to the Head of Customer Success, Breana Timlin. 

We're looking for someone with a passion for education, the ability to empathize with teachers, strong product acumen, and a commitment to Kiddom’s mission and vision. 

You will...

• Build, manage, and foster relationships with our customers by guiding schools/districts onboarding, implementation, and adoption of the Kiddom platform.
• Serve as the primary contact for customers delivering a value-driven customer journey
• Conduct onboarding and training, strategic analysis, monitor ongoing platform use and growth opportunities with teachers and administrators
• Partner with our customers to drive adoption, retention, and expansion by crafting success plans to achieve their goals
• Collaborate cross functionally with Support, Sales, Marketing, Product, and Revenue operations to identify trends, and best practices to optimize business growth
• Drive product usage and customer satisfaction by understanding usage trends and intervening appropriately to support and enhance user experience.
• Participate in onsite visits to support district initiatives, professional learning, and customer’s needs
• Responsibilities will evolve with your ability to contribute to the team

What we're looking for...

• BA or BS degree or higher
• 3+ years in project management, account management, implementation, or customer success at a tech company
• Background in classroom education, educational administration and large-scale implementations
• Familiarity with Student Information Systems 
• Proficient in Salesforce, Microsoft Suite, and remote collaboration tools
• Experience using and/or implementing High quality instruction materials (HQIM)
• Experience working within the NYC Public Schools (NYCPS) system
• Willingness to travel up to 50% of the time
• Location: Must be based in the NYC Region

Salary range is dependent on geography, past experience, seniority, and demonstrated role related ability during the interview process.

What we offer

Full time permanent employees are eligible for the following benefits:

-Competitive salary

-Meaningful equity

-Health benefits: medical (various PPO/HMO/HSA plans), dental, vision, disability and life insurance

-10 paid sick days per year

-Unlimited vacation time policy (subject to internal approval). Average use 4 weeks off per year.

-Paid family leave for eligible employees

COVID Vaccination Policy

Kiddom policy requires employees to be vaccinated before they visit an office or attend company events..

We have remote roles but in certain positions where office attendance is deemed to be essential to the role, offers of employment shall be conditional upon proof of vaccination.