Who we are looking for
A Customer Service Representative with the desire to help, support and provide resolutions to our customers; making well-informed decisions while working in a fast paced team.
Our Dynamic contact center will strive to provide career growth and development from a "promote within culture." We believe that staff development is the key to your success.
Sport and betting knowledge is not essential, as our comprehensive training course will ensure you reach your full potential to succeed.
This position is a full time, fully in-office role located in Marlton, New Jersey with a start date of December 2nd.
Due to the busy sporting calendar, we require you to have a flexible approach to work between the hours of 7:00am and 11:00pm, working any five days per week, including evenings, weekends, and federal holidays.
The starting hourly rate of pay will be $22.40. Upon successful completion of the training period, the hourly rate of pay will increase to $23.24.
Our current benefits package includes:
Company funded healthcare inclusive of medical, dental and vision.
401K plan.
32 paid vacation days annually with an increase based on longevity.
Paid day off for your birthday.
Paid sick leave.
Life Insurance.
Short term and long-term disability.
Company bonus scheme.
Employee Assistance Program.
Life events and long service awards.
Preferred skills and experience
Ability to work well individually and in team settings.
Excellent verbal and written communication skills.
Excellent listening skills.
Passion for delivering exceptional customer service.
Willingness to learn and grow your own knowledge.
Close attention to detail.
Ability to multi-task in a fast-paced environment.
Effective and creative problem solver.
Efficient typing, literacy and numeracy skills.
Ability to obtain licensing in applicable states that bet365 operates.
Main Responsibilities
Assisting and providing an enjoyable experience for our customer base.
Investigating customer inquiries through internal tools, liaising with internal departments, and escalating through the Customer Service team.
Communicating effectively and efficiently with our customer base through Live Chat, telephone and email.
Responding to customer requests and complaints in a timely and courteous manner by providing a resolution.
Performing internal tasks to help enhance the customer's perspective of our platform.
Displaying a strong understanding and awareness of policies, procedures and licensing requirements.
Promoting responsible gaming.
What the Team is Saying
What We Do
bet365, one of the world's leading online gambling companies, is a driving force in the development of enterprise and Internet technology.
Established by Denise Coates CBE in 2000, we have rapidly grown into a global operation employing over 7,000 people and deliver an unrivalled online experience to more than 90 million customers in 22 languages.
Initially, we began by offering online Sports betting but with forward thinking leadership we chose to focus our attention on In-Play betting.
The gamble paid off and enabled us to forge our market leading position. In-Play has been fundamental to our success and remains the cornerstone of a business which, in 2017/18, saw £52.6 billion taken in Sports wagers with up to 2 million markets on site at any one time. Our game changing In-Play betting product and comprehensive sports Live Streaming service covering 750,000 events a year are complemented by our offerings in Casino, Poker, Games, and Bingo.
Innovation continues to be our lifeblood and we pride ourselves on the standards of customer service we deliver. Driven by a shared vision to be the best in our industry, a technology team in excess of 1,300 people work in house to provide the technological advances that enable us to maintain our leadership position.
Giving our teams the freedom to innovate is essential to our success. Our award winning business has worked hard to cultivate a culture of creativity where good ideas and a techno entrepreneurial attitude are encouraged and rewarded.
Today we continue to push technological boundaries and break new ground in software innovation.
Why Work With Us
Our employees have worked hard to achieve our industry status and we encourage them to continue to grow with us. We offer career paths in Technology, Trading, Operations and Media and focus on providing staff with the tools, skills and support they need to succeed. Together we can continue to improve our products and services.
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