Customer Implementation Manager

ABOUT US:

Founded in 2020, Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always-available, and ready to take action. Power better support, sales and operations – with way less effort. Our founders, Alex Levin and Rebecca Greene helped build Angi (Angie’s List, HomeAdvisor and Handy) to over $1.5B in revenue.

Based in Manhattan, we’re building an in-person culture of entrepreneurs who want to win and build something meaningful. We’re backed by top investors including Founder Collective, Homebrew and Emergence Capital.

Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings!

ABOUT THE ROLE:

Regal.ai empowers businesses to create hyper-personalized customer interactions by combining AI-powered automation with a human touch. As a Customer Implementation Manager, you will lead our clients’ onboarding and implementation process, ensuring they unlock the full potential of Regal AI Agents and our CCaaS solutions to optimize their customer engagement.

You will be responsible for understanding client business requirements, designing AI Agent workflows, and driving efficient time to value. As an early team member in Customer Implementation,  you will help shape our AI-first strategy and define best practices for integrating AI Agents and human teams into seamless customer experiences.

Responsibilities:

• AI-Powered Customer Onboarding – Guide customers in deploying and fine-tuning Regal AI Agents to automate and enhance their customer interactions
• Complex AI-Enabled Implementations – Manage multi-threaded projects integrating AI-driven automation, real-time intent signals, and human-agent workflows
• Strategic AI Adoption – Help customers design & iterate on their  AI-assisted customer engagement strategies that balance automation and human touch
• Product & AI Innovation Collaboration – Work with Regal’s AI & Product teams to provide customer insights that shape AI-powered enhancements and automation improvements
• Technical Problem-Solving – Develop solutions to unblock customer challenges, integrating AI decisioning, automation tools, and APIs
• Data-Driven Success – Leverage insights and customer data to optimize engagement and maximize ROI

ABOUT YOU:

• 2-6+ years of experience in customer implementation, technical project management, or AI-driven systems integration.
• AI & Automation Enthusiast – Passionate about leveraging AI agents, machine learning, and automation to enhance customer interactions
• Technical Proficiency – Experience with two or more of the following:Natural Language Processing (NLP) & Conversational AI, SQL, APIs, SaaS, Contact Center Software
• Real-time customer intent signals & AI decisioning systems
• SMS, Email Marketing, and Direct Marketing Analytics
• Data-Driven Mindset – Comfortable using data, insights and customer behavior analytics to refine engagement strategies
• Entrepreneurial & Problem-Solving Attitude – Self-motivated, adaptable, and resourceful in tackling implementation challenges
• Excellent Communication & AI Advocacy – Able to translate complex AI capabilities into actionable customer solutions and drive adoption
• Startup Culture Fit – Thrives in a fast-paced, high-growth AI-first SaaS environment, balancing strategic thinking with hands-on execution

BENEFITS & PERKS:

• We care about your health! 
• Medical, Dental, and Vision plans - 80% covered by the company
• Flexible PTO & 11 paid holidays/year 
• We care about future you!
• 401k Plan
• Paid parental leave
• Pre-tax commuter benefits 
• We care about connection!
• In-office breakfast and snacks daily
• Happy hours, team outings, & annual off-sites
• Complete laptop workstation 
• & more to come!

POSITION LOCATION & OFFICES:

This position is only available in New York City.

POSITION LOCATION & OFFICE DETAILS:

This position is only available in New York City (HQ- NoMad). Hybrid roles are required in office T/W/TH and office optional M/F.