Customer Happiness Assistant, Wholesale

Job Title:

Customer Happiness Assistant, Wholesale

About Bombas:

Bombas is a comfort focused premium basics brand with a mission to help those in need. The company launched in 2013, after the founders learned that socks are the #1 most requested clothing item at homeless shelters. From there, they set out to solve that problem, donating a pair of socks for every pair they sell. How do you donate a lot of socks? You sell a lot. And how do you sell a lot? You make the most comfortable socks in the history of feet. Millions of pairs sold and donated later, Bombas has continued to innovate within its mission and product, introducing new socks, as well as underwear and t-shirts, the #2 and #3 most requested clothing items at homeless shelters, all while continuing to make a positive impact on the community where we all work and live.

Click here to see what it's like to work inside the Bombas Hive!

The word Bombas is derived from the Latin word for bumblebees. Bees work together to make their hive a better place. At Bombas, we’re inspired by that. We know it’s the collective efforts of our team that keeps the Hive alive and strong - a team that is diverse and inclusive. Different perspectives strengthen our ability to make the most comfortable versions of the products people wear closest to their bodies every day and to serve the communities where we all work and live. We are committed to continuously building a Hive where all are welcomed, seen, and heard regardless of age, color, ethnicity, gender, gender identity, genetics, physical or mental ability, protected veteran, status, race, religion and sexual orientation. As a team, we will strive to create room for different experiences and empower all voices.

Based on the specific needs and job requirements, this role will be working out of our Bombas HQ in New York City.

About the Job:

We are looking for an organized, detail oriented and energetic player to join our Wholesale Team in a support role as a Wholesale Customer Happiness Assistant, reporting to our Wholesale Ops Manager. The ideal candidate has a minimum of 0-2+ years of related Account Service experience. This is a unique opportunity to help Bombas wholesale efforts work effectively and collectively with our retail partners and operations.

What you’ll be responsible for:

• Account Support
  • Product Image Requests
    • Partnering with Creative to communicate seasonal Image needs
    • Keeping sight of styles and genders at the account level, and updating tracker accordingly..
  • Image Distribution
    • Organizing and distributing account seasonal fashion PDP images for all categories. 
    • Ad Hoc requests, as needed, as ATS orders are placed
  • Site Audit:  Review accounts sites to ensure images and copy are up to date and are being used correctly.
  • Account Creative Request:  Work with accounts and creative to deliver any image request needed for marketing.
• Upload images for upcoming market and updating images accordingly in the NuOrder system, once High Res images are received
• Assortment Sheet:  Create a buy book using the accounts order sheets.  Record-keeping; inputting all order info and images into the file
• Item Master:  Pull Report from SPS and add any new UPCs to the file
• GSX catalog: Upload seasonal product details to catalog including VPN, UPC, descriptions and NRF color details.
• Sales Orders
• • Processing order bank management for Specialty Accounts
  • Responding to Customer inquiries regarding orders, shipments, products, and pricing 
  • Processing Sales orders received via email.
  • Maintaining Shipping log

What we’ll love about you:

• A team player who is willing and happy to help.
• Strong written and verbal communication skills.
• Highly organized and detail-oriented.
• Strong problem-solving and decision-making skills.
• Collaborative and able to build and maintain effective partnerships with internal teams.
• Belief in our mission and understand the importance of giving-back.
• Inquisitive, love to learn, embrace failure, and never give up.
• Comfortable working in an open office environment while staying focused.

What you’ll love about us:

• We are a team of smart, interesting, diverse, funny, and loving people.
• We offer competitive compensation, employer paid health, medical and dental benefits, 401k with match, paid parental leave, snacks, socks and a fun, relaxed office environment.
• We take the responsibility to make sure you are excited, happy, and find fulfillment in your work very seriously.
• We value fun. This is why we host office lunches, offsite team outings and company retreats.
• We believe in giving back to the community and helping those in need, which is why we volunteer as a team regularly.
• We believe success comes from the collective effort of all, which is why all full-time employees receive equity in the business.
• We offer flexible paid time off for all full-time employees. This includes over 20 paid company holidays and unlimited vacation, sick, and wellness days because we understand the value of health, relaxation, spending time with friends and family, and traveling the world.
• We understand the importance of communication and offer a monthly phone stipend for all full-time employees.
• We believe a healthy body equals a healthy mind, so we offer a $100 monthly wellbeing reimbursement to all full-time employees.

What you’ll bring:

• Bachelor's degree or equivalent work experience; preferred
• 0-2+ years' of related Account Service experience 
• Proficiency in Microsoft Office Suite, including intermediate to advanced Excel skills
• Experience with ERP (NetSuite or similar); a plus

Bombas is committed to delivering competitive and equitable pay for our employees.

Each component of the Bombas total rewards package, including benefits and pay, is aimed at contributing to an environment where team members have resources to  manage their lives and are enabled to focus on doing their best work.

The pay range for this position at the start of employment is expected to be between $48,000 and $60,000/year. However, the base pay offered may vary depending on multiple factors, including job-related knowledge, skills, experience, market factors, and business need.

The Bombas total rewards package offered for this position may also include other elements, such as annual bonus and equity target award opportunities as well as medical, financial, and well-being benefits. Additional details of these benefits will be provided if a candidate receives an offer of employment.

If hired, the position is “at-will” and the Company reserves the right to modify any component, plan, or program of the total rewards package at any time, for any reason.