Customer Experience Retention Specialist

Be Part of Something Transformative

Are you ready to make a lasting impact on customer relationships? As a CX Retention Specialist, you’ll be part of a newly-formed global team that’s at the pinnacle of CX’s 2025 vision. This is your chance to combine proactive engagement, data-driven insights, and personalized strategies to help customers thrive while contributing to one of our most critical initiatives.

About The Role:

What You’ll Do

• Drive Retention Initiatives: Actively engage with customers to help them achieve their goals and maximize the value they derive from monday.com.
• Leverage Insights: Use machine learning models, predictive analytics, and customer data to identify trends, opportunities, and risks that impact retention.
• Deliver Personalized Solutions: Design and execute custom training sessions, webinars, office hours, and demos tailored to customer needs.
• Collaborate Across Teams: Work closely with Customer Success Managers, Sales, and Product teams to align on strategies, share insights, and ensure a seamless customer journey.
• Be a Creative Problem Solver: Tackle challenges with innovative thinking and empathy, crafting long-term solutions that enhance customer success.

Requirements

What We’re Looking For

• 2+ years of experience in a B2B customer success, retention, or account management role (preferred experience with SMB and mid-market customers).
• Strong ability to manage multiple accounts at various stages of the customer lifecycle.
• Comfort with using CRM tools and a data-driven approach to decision-making.
• Fluency in English is a must, with excellent communication skills (written and verbal) to connect with a global customer base.
• Creative mindset with proven problem-solving abilities in dynamic environments.
• Passion for continuous improvement and driving results in a fast-paced environment.

Why Join Us?

This is an exciting opportunity to help build and shape a new global team at in CX at monday.com. You’ll be part of a forward-thinking group that’s redefining how we approach customer engagement, driving innovation, and contributing directly to our 2025 vision. Together, we’ll set a new standard for excellence.

For New York City-based hires only: Compensation Range: $82,000-$95,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on Company’s plans and in accordance with Company’s policies. Compensation finally awarded to the candidate will be commensurate with the candidate’s skills and experience. Compensation ranges for candidates in locations outside of New York City may differ based on the cost of labor and such additional factors for such other locations.

Visa sponsorship for this role is currently not available.

monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.