Core Strategy & Process Improvement - Senior Associate

Job Description
CAO Strategy & Process Improvement (S&PI) is a dedicated internal consulting group with a mandate to lead critical strategic transformation efforts focused on the Firm's most urgent needs. Key objectives include helping front-office businesses (e.g., Banking teams) as well as internal functions (e.g., Operations, Finance, and Risk) make decisions that result in more efficient processes, greater client impact, and an improved bottom line. The group is approximately 100 consultants divided into central (Core S&PI), functionally-aligned (Global Technology S&PI), and business-aligned (Asset Management S&PI, Consumer & Community Banking S&PI, and Commercial Banking S&PI) teams. This role will sit within the Core S&PI team. Typical S&PI engagements (not exhaustive) include:
As a CAO Strategy & Process Improvement (S&PI) Associate within the firm's in-house advisory team, you will be committed to delivering strategic solutions that address JPMC's most pressing needs. Your key objectives will include making crucial business decisions that strengthen operating models, create a greater impact on employees or clients, and improve the bottom line in collaboration with senior leaders from various lines of business (e.g., banking) and corporate functions (e.g., Operations). You will also frequently focus on resolving complex business issues that have a broad impact across the firm, such as Return to Office and Hybrid Work.
S&PI follows a hypothesis-driven, empirical approach to problem solving, a similar approach adopted by Big 4 consulting firms (e.g., McKinsey, BCG). Project teams are also structured similarly to the consulting industry; for example, small 2-4 person teams dedicated to a project for 4 to 16 weeks, depending on complexity and scope. Projects begin by establishing a strong factbase and understanding of the problem (a key trademark of S&PI), followed by working closely with businesses on both short-term and long-term solutions.
Job Responsibilities:

• "Own" execution of clearly defined, well-scoped components within a workstream, which could span process improvement, organizational change, and / or functional strategy efforts
• Develop project-specific content / domain knowledge quickly and actively participate in team problem-solving sessions
• Gather, model, and analyze data to test hypotheses, identifying trends and key insights
• Produce presentation materials to summarize findings / recommendations and take part in syndication efforts
• Prepare and listen well; interject and participate in client interviews to gather baseline information and can work with client team members to clarify / execute any follow-up requests
• Work closely with stakeholders to develop and refine recommended solutions to address issues
• Establish excellent relationships with internal clients and colleagues
• Manage own deadlines / timeframes, proactively escalating issues as needed
• Receptively be open to coaching and feedback; active / ongoing feedback via apprenticeship model
• Collaborate as a team, working well with project VP and other analysts / associates in completing workstream components

Required qualifications, capabilities, and skills:

• 3+ years consulting experience with a top-tier management consulting firm or an internal consulting / corporate strategy team
• Strong problem-solving skills with ability to identify issues, as well as skill in gathering, analyzing, and synthesizing data from multiple sources using Excel to support hypotheses
• Ability to manage key elements of a workstream, escalating / seeking help when necessary

Preferred qualifications, capabilities, and skills:

• Financial services background is preferred, but not mandatory

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
The Strategy team manages mission-critical projects ranging from developing growth strategies, to assessing and planning entry into new markets, to implementing organizational restructurings and operational efficiencies, and more. Projects are typically team-based and include close collaboration with senior executives.