Your impact:
The primary purpose of the Coordinator, Property Management is to provide support to our residents from move-in through move-out, ensuring they have a good experience as part of the Truehold community. The Coordinator uses various forms of technology to work with current residents by attending to residents’ requests, interfacing with property managers, and collaborating with different TH team members. The RSM is expected to answer resident phone calls and emails throughout the day and manage resident cases to satisfaction with a caring and proactive attitude.
Location: Although the position will primarily be remote, there is a need to be based in the Cleveland area in order to carry out some administrative tasks and property management interactions.
You'll own
- Manage tasks and communications received, using technology to ensure a satisfactory resolution of resident cases for internal and external stakeholders
- Execute daily operations which may include onboarding new residents, checking in with residents at different intervals, and managing the tracking of cases in Salesforce
- Responsible for ensuring positive Resident relations during resident interactions
- Communicate with residents and internal teams throughout each workday via cases, phone calls, SMS messaging, and Slack
- Provide excellent customer service remotely to all internal and external customers
You bring:
- 3+ years experience as property manager of 100+ units or assistant property manager of 250+ units.
- Experience using property management software. Strong preference for Propertyware.
- Strong customer service, written and verbal communication, organizational and interpersonal skills.
- Positive, can-do attitude with a commitment to excellence and achieving goals.
- Preference for experience using Salesforce.
- Ability to remain calm under pressure and deal effectively with a diversity of individuals.
- Strong understanding of technology and computer proficiency, including Google Applications, Microsoft Office
- Ability to work remotely effectively, independently, and as a member of various teams and groups.
- Experience working remotely and with remote teams preferred.
What We Do
Truehold is the nation's leading provider of residential sale-leasebacks, the preferred choice for homeowners who want to unlock their equity without taking on debt or moving. A BBB-accredited American company, Truehold has brought together industry-leading experts to unlock over $200 million in home equity to hundreds of residents in 13 cities across the Midwest. Our mission is to create a new type of home living that enables people to keep living in the places they love while fulfilling their unique goals.
Truehold was founded in 2021 where we built our first community of residents in St. Louis. We are a well-capitalized, venture-backed, and New York City-based company with employees all across the US.
Why Work With Us
Truehold is a mission-driven company that believes homeowners deserve more -and better - options. Our sale-leaseback provides financial freedom while allowing people to continue living in the homes they love. Our employees (Truepers!) feel a strong connection to our mission and have a real hand in shaping and scaling our company.
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