Cloud Systems Engineer

NOTE: this role will work 3 PM -11 PM i(n your local time) as a part of a follow-the-sun global production engineering team.

About mParticle

 mParticle is widely recognized as one of the leading customer data platforms, serving hundreds of global brands and helping them turn data to insights, and insights to action. Built on top of end to end streaming architecture, we are committed to empowering businesses to deliver personalized and engaging experiences to their customers across all screens and devices. We believe that the opportunity to help teams activate insights from their customer data to deliver more personalized and adaptive experiences is more important than ever.

We at mParticle choose to create a company that is as diverse and inclusive as the world we live in by attracting, growing & keeping the best talent. Employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Here at mParticle, everyone is equal. We believe strongly in our values and are looking for someone who demonstrates empathy and sincerity to all roles and teammates. 

About the job

We are looking for a Cloud Systems Engineer to join our growing production operations team.

The candidate will be responsible for maintaining strict production SLAs of a custom distributed application running on AWS cloud infrastructure, monitoring, alerting, incident management, security, and overall platform stability and improvement. ​

The ideal candidate will have knowledge of:  

• AWS
• Experience with various Linux OS distributions (CentOS, Ubuntu, AWS Linux)
• Excellent verbal and written communication skills in English 
• Excellent troubleshooting and analytical skills
• Intermediate scripting knowledge
• Solid ability to write intermediate SQL
• Experience with monitoring solutions and metric analysis
• Understanding and ability to troubleshoot network communication issues.

We are seeking someone who wants to be a major contributor in a small, dynamic work environment, loves a challenge, and has a strong balance of technical and people skills. 

The Cloud Systems Engineer will be responsible for:

• Maintain, monitor, and help improve the performance and availability of the 24x7 production environment including networks, servers, databases, etc.
• Identification of root causes on critical problems throughout the platform, incident reports and communication
• Troubleshooting and supporting our production and QA environments
• Follow established internal workflows for resolving customer requests/tickets
• Participate in on-call rotation and provide hands-on support during emergencies, outages, and service transitions.
• Participate in creating long-term and short term strategies for scaling the production environment
• Continuous improvement in system visibility and applications with advanced monitoring, metrics and log analytics
• Adhere to a comprehensive incident management program including problem management
• Generate KPIs for service availability, uptime, and adherence to SOPs, and SLAs

Is this opportunity right for you? We are looking for candidates who have: 

• 3 + years’ experience with 24x7 production operations
• At least 2 years’ experience with Linux server administration
• Experience with Amazon Web Services (EC2, ECS, S3, etc.)
• Intermediate scripting skills (Bash, Python)
• Intermediate SQL skills
• Technical knowledge of several monitoring and analytics tools such as AWS CloudWatch, Sumologic, Datadog
• Experience with Docker, Vagrant, Ansible, Kubernetes
• Experience maintaining a secure production environment for US-based customers
• BS in Computer Science/Engineering or equivalent professional experience 

This role will be hired through our partner remote.com Please note compensation will be paid in your country’s local currency or USD.

PLEASE NOTE: Our hiring team will only ever reach out to you via an @mparticle.com email address. Any website purporting to be mParticle that isn't hosted at mparticle.com or a subdomain is phishing or a scam. If you believe you've been targeted with a phishing attack centered around a job at mParticle, please contact us at [email protected]