About Us
ADHD can be challenging, but that doesn’t mean accessing support should be hard or expensive. Our mission? Empower every person with ADHD to reach their full potential. We use technology to provide comprehensive tailor-made programs designed by leading doctors & coaches. By owning the entire ADHD patient experience we help people better manage their ADHD.
We are a fiercely ambitious team. Since launching in April 2021, we have helped tens of thousands of people manage their ADHD (as well as being the #1 ADHD app) and we’re just getting started. We think through everything from first-principles and value logic over experience. In order to move fast, we learn fast. We believe in learning by doing - so we like to jump straight in. We say things as they are and believe success is driven by honesty. We’re not afraid to be ourselves and while our mission is serious, we don’t take ourselves too seriously.
Summary
We are looking for a Clinical Operations Manager to help manage the day-to-day operations of our new online clinic offering. Your job will be crucial to the success of our business as we must ensure that both our patients and our providers all have a great experience with our new service.
Our Values:
- Be relentless and never give up.
- Leave your ego at the door.
- Cultivate a growth mindset.
- Be honest and direct.
- Leverage systems.
- Execution over perfection.
- Practice first principles thinking.
- Have a “hell yes” positive energy and attitude.
Responsibilities
- Be responsible for smooth, best-in-class clinical operations during a time of growth
- Help set and oversee guiding clinical protocols followed throughout the clinic providers to ensure compliance with the strictest legal standards
- Train customer support associates to follow precise, contextual workflows in order to streamline customer service process while providing empathetic and prompt user experience
- Coordinate with development team to troubleshoot and improve clinical tech when appropriate.
- Oversee ePrescribe and other key digital systems to ensure that healthcare providers face no difficulty when
- Recruit and onboard clinical staff, directing the process from start to finish and sourcing only the highest-quality clinical candidates
- Serve as liaison between Medical Director and frontline clinical staff, relaying questions and concerns both ways and escalating issues to Medical Director when appropriate
Requirements for the Role:
- 4-year degree from a top American undergraduate institution with 2+ years experience launching new operational processes or products in a complex clinical setting
- You hold yourself accountable to ensure continuous progress is made on project plans, milestones and timelines, and you're willing to roll up your sleeves and dig into messy issues as they arise
- You have strong empathy for ADHD individuals and strive to deepen your understanding of barriers as you work toward success
- You ensure successful operations-at-scale by partnering with local market leaders and can outline frameworks and reporting dashboards that provide appropriate levels of operational performance and visibility
- You can operate independently and have enough experience to set and prioritize your own taskload given an end set of objectives that are set for you
- You partner well with analytics and reporting teams to identify KPIs and operational metrics that will inform and predict success
- You possess strong critical thinking and can evaluate potential pathways forward while identifying and weighing tradeoffs
- You are responsive to constructive feedback and aim to improve when go-to-market implementations need adjustments
- You help the company achieve a high and consistent standard for our operations, but you can appreciate the balance to enact tailored-market approaches as needed to meet local needs
- You can anticipate potential challenges and head them off early while applying a risk-based framework to understand when and how issues should be escalated to gain quick resolution
- You are a strong orator and written communicator, easily oscillating communication and messaging between our member-facing teams and the company's senior leader
What we can offer
- $80,000 to $110,000 total cash compensation + stock options
- The opportunity to work for a mission-based company and positively impact the lives of those with ADHD
- Being one of the first employees in an exciting, high-growth early-stage startup
- Fast-paced learning through direct hands-on experience
- Flexible working environment
- 401K plan
- Health, dental and vision benefits
- Up to 25 vacation days per year + an additional 10 mental health days per year
Inflow is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. This policy applies to all terms and conditions of employment. Inflow also strives for a safe workplace that prohibits harassment of any kind.
