Client Success Coordinator

Posted 3 Days Ago
New York, NY
Hybrid
39K-73K Annually
Entry level
Artificial Intelligence • Digital Media • Machine Learning • News + Entertainment • Software
The Role
The Client Success Coordinator supports the implementation and management of digital advertising campaigns, collaborating with various teams to ensure successful execution. Responsibilities include coordinating campaign setup, acting as a liaison with Ad Ops, monitoring campaign health, and addressing billing issues while assisting Client Success Managers with pre and post-sale activities.
Summary Generated by Built In

Welcome to Warner Bros. Discovery... the stuff dreams are made of.
Who We Are...
When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
The WBD Client Success Team is part of the Revenue Operations organization. The team consists of Sr. Client Success Managers (CSMs), Client Success Managers (CSMs), Client Success Coordinators (CSCs), Managers, and Directors who oversee and optimize custom video & social campaigns across WBD Entertainment and News brands, helping advertisers meet and exceed performance goals.
The Client Success Coordinator will support the implementation, launch, and stewardship of digital campaigns. This will involve collaboration with various groups within the organization such as Sales, Yield, Ad Ops, and Billing as well as external creative agencies and 3rd party vendors. The Client Success Coordinator will perform detailed reconciliations for third-party billed ad campaigns, in conjunction with the Client Success Managers and Billing Analysts. This position provides opportunities to learn and grow in the dynamic industry of digital advertising.
Job Responsibilities

  • Support the Client Success Managers (CSM) in pre and post-sale activities for clients in a designated POD, or book of business, to assist in the end to end campaign strategy


  • Partner with CSM counterparts to align on tasks and deadlines for assigned accounts


  • Coordinate campaign setup and complete required forms and documentation to send to other internal entities, including: Activation, Legal, Corporate Credit, Ad Ops, and Research


  • Act as Ad Ops liaison to coordinate asset delivery, testing, and tracking of missing creative


  • Act as primary point of contact for Billing and Corporate Credit team for invoicespo revisions and credit checks


  • Monitor the health of your clients' campaigns, and work with your account teams to troubleshoot and improve campaign delivery when necessary


  • Capture screenshots and produce mockups


  • Partner with the billing and collections teams to resolve billing related issues


  • Support Client Services teammates in day-to-day tasks and special ad hoc project


Qualifications & Skills

  • 0-2 years of experience working in a Sales Planning, Client Services, or Ad Operations role


  • Ability to manage multiple projects and tight deadlines


  • Ability to prioritize across short-term and long-term goals


  • Strong analytical skills & entrepreneurial attitude


  • Ability to work in a team and independently


  • Excellent written and oral communication skills


  • Familiarity with digital tools and technology platforms including CRM and OMS is a plus


  • Proficiency in Microsoft Office Suite


  • BA/BS from a 4-year university or equivalent experience


  • Must have the legal right to work in the United States.


Closing Statement
Warner Bros. Discovery and its subsidiaries are equal opportunity employers. Qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.
How We Get Things Done...
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.
If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.
In compliance with local law, we are disclosing the compensation, or a range thereof, for roles in locations where legally required. Actual salaries will vary based on several factors, including but not limited to external market data, internal equity, location, skill set, experience, and/or performance. Base pay is just one component of Warner Bros. Discovery's total compensation package for employees. Pay Range: $39,196.00 - $72,792.00 salary per year. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Warner Bros. Discovery provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and sick time and vacation.

What the Team is Saying

Deepak
Nicole
The Company
New York, NY
40,000 Employees
Hybrid Workplace

What We Do

Warner Bros. Discovery is a premier global media and entertainment company, offering audiences the world’s most differentiated and complete portfolio of content, brands and franchises across television, film, sports, news, streaming and gaming. We're home to the world’s best storytellers, creating world-class products for consumers.​

WBD is bringing together the scripted and the unscripted, the local and the global, the timely and the timeless. Taking the world’s greatest possibilities and making them a reality. Creating impact, inspiring imagination, and building connections. Here you can succeed, here you are supported, here you are celebrated.

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Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Warner Bros. Discovery offers a combination of hybrid, on-site and remote roles. For more information, please refer to the given job description.

Typical time on-site: Flexible
New York, NY

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