Claims Manager

About At-Bay 

At-Bay is the world’s first InsurSec provider designed from the ground up to help businesses tackle cyber risk head on. By combining industry-leading insurance with world-class cybersecurity technology, At-Bay offers end-to-end prevention and protection for the digital age. With 98% of cyber insurance claims in the past five years coming from small and mid-size businesses with revenue under $2B, providing an integrated solution to help manage risk is more critical than ever.

At-Bay helps its 40,000+ customers close their security technology and skills gap — all through their cyber insurance policy — making them 5X less likely to be hit with a ransomware attack. As a full-stack insurance company, At-Bay offers multiple lines of specialty insurance, including Cyber, Tech E&O, and Miscellaneous Professional Liability (MPL) policies.

The team

The cyber claims team is the voice of our insured! At-Bay claims works closely with our security, cyber research, product and underwriting teams to connect the dots across rich data and improve At-Bay’s ability to underwrite cyber risk.  As a member of our cyber claims team you’ll be surrounded by people that love what they do and a company that recognizes the value our team brings to the business. Our team is known for its industry leading loss ratio and service excellence which translates to helping our customers in time of need.

Role Overview

In this role you’ll report to the Director of Claims, and sit on the Claims leadership team. You’ll lead a sub-team of adjusters handling first-party cyber matters, and third-party cyber, media, and technology matters. You’ll be a hands-on leader to your team and represent Claims in cross-business initiatives to advance the At-Bay vision of helping businesses to thrive in a digital world. You’ll lead your team to achieve and maintain high levels of satisfaction for our customers and brokers through responsive, clear, expert high-quality claims management.

Your impact

• Provide guidance and mentoring to direct reports to cultivate and maintain high levels of service to our customers
• Champion Claims across the organization
• Help foster the culture of cross-company collaboration and inspired curiosity within the team
• Provide oversight and guidance to direct reports around reserve-setting, coverage analysis, and claim-handling strategy, to help team stay on track with KPIs and uncover strategies to efficiently manage claims and continue to deliver excellent service as the business scales
• Review and approve coverage correspondence, particularly matters involving coverage denials and sensitive or complicated coverage issues
• Directly handle minimal caseload of high-profile high-exposure cyber, media, and technology matters, including potentially coverage litigation or disputes arising with policyholders
• Foster strong working relationships with direct reports, with insights into their strengths and areas of growth, to further enable efficient and best-in-class claims service
• Contribute to development of training materials, guidelines, and best practices for Claims
• Establish collaborative relationships across our leadership, within Claims as well as other business areas
• Identify claims trends and collaborate with risk, cyber research and product to communicate their potential impact on the book and contribute to addressing new trends

• Become a trusted advisor to brokers, policyholders, and partner vendors, and be viewed by them as a champion for the customer experience and an expert in cyber, tech, and media claims

In this role we value

• Endless curiosity, a sense of humor, and a healthy dose of  humility.
• Ability to lead and influence others with genuine care, respect, and empathy.
• Technical expertise in first-party cyber matters, and third-party cyber, tech and media matters
• Desire to have an impact deeper than Claims by collaborating across the company to understand the risks our insureds face and consistently improve our underwriting technology and products.
• Experience partnering with internal and external stakeholders. 
• Excellent oral and written communication and presentation skills; capable of credibly communicating with clients and partners regarding cyber incidents and At-Bay’s value.

What You’ve Already Accomplished

• Legal degree
• Significant insurance claims-handling experience and/or experience with insurance coverage and litigation practice as an attorney, and in particular complex first- and third-party cyber claims
• Experience handling technology and media errors and omissions matters
• Experience managing dispersed teams of 3+ people, or working with others to grow their experiences and careers
• Advanced analytical skills for evaluating coverage, and for developing and executing claim-handling strategies to achieve optimal results 
• Ability to efficiently manage the claims load for your team by hiring great talent and providing hands-on training, mentoring, oversight and support
• Insurance adjuster license(s), or willingness to obtain them

Our estimated base pay range for this role is $170,000-$190,000 per year. Base salary is determined by a variety of factors including but not limited to market data, location, internal equitability, domain knowledge, experiences and skills. In general, if the position sparks your interest we encourage you to apply - our team prioritizes talent.