Chase Travel Group Operations & Field Communications Manager, VP

Job Description
The Chase Travel Group Operations & Field Communications Manager will play a strategic role in supporting the Chase Travel Group Operations organization. The travel industry is ever-changing and this position is central to our day-to-day operations, implementing communications strategies to prepare and inspire our leading travel organization on AI and machine learning, shared services Centers of Excellence and mid- and back-office Operations.
As a Chase Travel Group Operations & Field Communications Manager VP you will oversee communication strategies across the Chase Travel Group Operations organization as well as partner with Servicing teams on field communication support to our Travel Advisors. You will develop and execute a comprehensive communication strategy that aligns with key business objectives. You will also oversee the creation of engaging content for various channels, including town halls, newsletters and digital platforms, ensure messaging is consistent, transparent and aligned with organizational goals.
Job responsibilities:

• Craft a future vision that excites and motivates top performers, emphasizing the shift from tactical support to design and consultative selling

• Create communication plans that generate clear understanding for continued business evolution and technology impacts and benefits

• Serve as a strategic advisor to the Chase Travel communications team and COO on communication and continuous business evolution

• Collaborate with cross-functional teams to ensure alignment and effective communication across the organization.

• Support the COO in organizing and delivering regular communications for the 3,000-person Operations organization.

• Communicate with the field advisors on products, policies, training, sales opportunities, new technology etc.

• Partner closely with HR, Legal, Risk and Compliance partners, develop strategies to enhance communication with internal stakeholders, and gather and analyze feedback to continuously improve communication efforts

• Manage communication related to sensitive topics, ensuring empathy and clarity; develop and maintain issues management protocols consistent with firmwide incident management policies and standards

• Communicate emerging and/or urgent industry news or changes that may affect travel advisors and/or their customers (weather, travel disruptions, geo-political, vendor or regulatory changes, etc.)

Required qualifications, capabilities, and skills:

• 7+ years of professional writing experience; Bachelor's degree in communications, journalism or communications

• Superior writing skills with versatility in format, including news and headline writing, feature writing, technical writing, instructional writing and copy editing.

• Experience creating presentations and executive summaries to convey important business updates and results; expertise in Word, Excel, PowerPoint and Teams

• Must be a quick study of complex or technical topics and be able to simplify those concepts into clear, precise communications with a clear call to action.

• Self-motivated, comfortable working on tight deadlines and able to respond well to changing priorities.

• Must be able to produce urgent / crisis communications on demand and be able to work weekend support as needed, must be focused, accurate and organized.

• Ability to work collaboratively and effectively in a group setting and communicate effectively, both verbally and in writing.

• Proven experience working with various levels of management on customized communications.

• Strong leadership skills leading various communications projects end to end.

• Ability to recognize and respond well to changing priorities.

• Unwavering commitment to always doing the right thing.

Preferred qualifications, capabilities, and skills:

• Experience within travel industry
• Additional software skills (e.g., Photoshop, HTML, Adobe Creative Suite)

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.