Manager, Risk Business Operations

Shape a brighter financial future with us.
Together with our members, we're changing the way people think about and interact with personal finance.
We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way.


Shape a brighter financial future with us.
Together with our members, we're changing the way people think about and interact with personal finance.
We're a next-generation fintech company using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way.

Business Operations enables our business to scale faster and operate more efficiently. We are seeking a Program Manager, Business Operations to support our Independent Risk Management (2LOD) function. This strategic role will partner with the Chief Risk Officer and Risk Leadership team to identify criteria for success and establish the execution roadmap in delivering the next phase of SoFi's Independent Risk Management buildout. . You will be the trusted partner supporting the Director of Business Operations and the broader CRO/Chief Risk Officer leadership team. This is your opportunity to showcase a breadth of strengths: strategy, analysis, financial modeling, problem-solving, performance management, program leadership, cross-functional project management, and more.

• Provide support for the CRO and the Independent Risk Management (IRM) team on key business management and project management deliverables.
• Help facilitate execution of Global Risk Management's long-term and short-term strategy, priorities and goals.
• Drive execution of projects and initiatives, thoughtfully managing business case, scope, dependencies, resources, and milestones
• Support exam and regulatory execution for Risk deliverables.
• Create accountability throughout the Risk organization by supporting design of operating cadence/rhythm that bridges strategy, execution, and performance management (e.g. OKRs, business reviews)..
• Develop impactful presentations that convey key risk topics and insights to leadership, board members and regulators
• Support engage with enterprise Business Operations counterparts in other business units and functions on production and delivery of company-wide standardized processes such as quarterly planning and board deck preparation
• Build the future of SoFi and work closely with Corporate Development on diligence of potential assets of interest to accelerate our strategic mission.

• 5+ years experience leading programs that combine strategic thinking with execution
• 3+ years experience in Risk management, Compliance or Regulatory relations
• Ability to break down challenges/opportunities with limited information, build a strategy, write an action plan, identify resources, and project-manage to completion
• Tell a compelling story - use data to drive strategy, execution, and optimization
• High EQ to build relationships across all levels, departments, and personality types to lead without direct reporting lines
• Track record of performance in a high growth, dynamic environment
• Bias toward action, strong analytical skills, and solid business judgment
• Eagerness to roll up your sleeves to get things done (even the unglamorous things)
• Expert communication and presentation skills and the confidence to articulate, present and debate your recommendations with anyone
• Passion to learn, responsibly grow our business, and support our mission of helping members get their money right
• Ability to balance and prioritize multiple work streams for different stakeholders
• Comfort in defining and managing both business and technical requirements

• Experience in management consulting and/or business operations
• Experience in Fintech
• Experience directly managing Regulatory matters and/or responses
• MBA

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location.
To view all of our comprehensive and competitive benefits, visit our page!
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
The Company hires the best qualified candidate for the job, without regard to protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
New York applicants: Notice of Employee Rights
SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected].
Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.