Business Development Representative - Enterprise

Empathy is transforming the way families navigate life’s most difficult times - from the loss of a loved one to other major life transitions. By combining technology with compassionate human care, we bring clarity, comfort, and peace of mind when it matters most.

We partner with leading employers, insurers, and financial institutions to deliver meaningful, human-centric support at scale. Today, Empathy supports over 50 million people across the US, Canada, and the UK.

Backed by top-tier investors including General Catalyst, Index Ventures, Adams Street, Aleph and Entreé Capital. We've raised over $160 million to date, including a $72 million Series C, to expand our impact and scale our mission worldwide.

We’re looking for a Business Development Representative to help us break into and expand within complex enterprise, high-value organizations. In this role, you’ll be on the front lines of our sales motion—identifying strategic accounts, engaging senior stakeholders, and creating qualified opportunities for our sales team. This is a great opportunity for someone who thrives in a fast-paced environment, loves thoughtful outreach, and wants to build a career in enterprise sales.

• Work closely with the sales team in your assigned territory to help create and execute pipeline growth plans
• Drive outbound prospecting through account and contact research
• Work closely with benefit consultants to drive awareness and create connections within local offices
• Process inbound lead qualification from email campaigns and website inquiries
• Drive attendance to marketing events, conferences and trade shows.
• Work within our CRM to track, analyze, and report on sales activities and KPIs while taking ownership in improving and creating various sales-related processes
• Communicate directly with various points of contact within our team to advance the sales effort
• Support the sales team at conferences and in-person meetings
• Close deals that fall within our minimum deal size

• At least 1-2 years of work experience in a sales development role, experience developing enterprise leads a HUGE plus
• Experience in a customer service and relationship-building role
• Experience in the fintech or SaaS space, a huge plus
• Experience in a role that has required curiosity, as well as great conversation and expert listener skills in order to be successful
• Experience hitting goals both through personal contributions and through collaboration with others
• Track record of resilience and success (can be from business, sports, arts, hobbies, or anything that requires dedication and perseverance)
• Proficiency in Microsoft Office, Google Apps, LinkedIn, Sales Engagement Platforms and CRMs (Salesforce)
• Intellectual curiosity (deeper, open-minded and creative thinking to solve problems)
• Well-organized and self-motivated behaviors and can thrive in environments with limited oversight or managerial intervention
• Ability to adapt in a hyper growth fast changing environment
• Please note, this is a hybrid role with 3 days per week in our NYC office.

Preferred

• Bachelor’s Degree preferred

The salary for this position ranges between $70,000-$80,000 base salary with variable compensation based on goal attainment, plus equity and full benefits package. The exact compensation is decided based on many factors, including but not limited to: skills, qualifications, and geographic location.

To support our employees, we offer comprehensive benefits both in and out of the office. These include premium healthcare with options for $0 deductibles, comprehensive paid time off, and flexible parental leave. Our bereavement care includes premium access to the Empathy platform and support for employees and their families. We support financial wellness with a company-sponsored 401(k) plan and up to a 4% employer match, along with competitive stock options. With annual retreats, team lunches for our NYC office, and a remote employee stipend, we prioritize spending time together and investing in our people. We hope you will want to join our exceptional team!