Branded Card External Communications Senior Associate

Job Description
The Chase Card and Connected Commerce Communications team is looking for a communications pro with expertise in building compelling stories, bringing to life impactful communications/PR campaigns, and engaging with press. Reporting to the Head of External Card Communications, you will be part of an award-winning communications team supporting the #1 credit card issuer in the US.
As a Branded Card External Communications Sr. Associate within the Consumer & Community Banking (CCB) Communications team, you will be a member of a high-performing team that communicates with honesty, authenticity and empathy. You will collaborate closely with the VP of Branded Card, as well as other members of the Card and Connected Commerce External Communications team on 360 integrated marketing / communications campaigns across both the Card and Connected Commerce businesses. You will support external communications/public relations and play an integral role in shaping the go-to-market strategies and messaging for the Sapphire credit card portfolio.
Job responsibilities:

• Assist with developing, presenting and executing strategic and tactical communications/public relations campaigns that lead business outcomes for Sapphire
• Collaborate with internal and external Chase marketing support teams (events, social, brand/advertising, video, content), functional groups (e.g., Legal, Controls), business leaders, external partners and support agencies to execute campaigns and tell a holistic story
• Conduct proactive media outreach, assist with influencer engagement programs and manage media and influencers at cardmember events and experiences
• Help to oversee and collaborate with communications/PR agency on campaign planning, execution and measurement
• Protect and enhance the reputation of the firm - both externally and among employees
• Coordinate with internal communications team members to pull through meaningful storylines within Chase

Required qualifications, capabilities, and skills:

• 4+ years of experience in a communications/PR or marketing role
• Proven experience in proactive and reactive media relations, and proactively executing public relations campaigns that resulted in positive press coverage and supported business results
• Experience working with social media influencers (negotiation and influencing skills)and managing influencer campaigns, working in the financial services, credit cards, travel or consumer product industries; relationships with lifestyle and/or business/finance media
• Some domestic travel required
• Excellent writing and editing skills and experience building meaningful narratives and storylines
• Strong relationship building and collaborative decision-making skills; the ability to inspire confidence from, and to collaborate closely with teams, internal stakeholders / senior leaders and external partners
• Outstanding judgment and interpersonal skills, including partnering effectively with executives, peers and other functional groups across the company
• High level of independence, energy and integrity, demonstrating respect for a diversity of opinions and styles, and taking accountability / accepting responsibility
• Experience with applying measurement tools to demonstrate success
• Must be able to demonstrate speed, flexibility and adaptability. We need a go-getter with the ability to deliver on tight deadlines - and sometimes outside traditional business hours.
• Executive presence and presentation skills; demonstrated expertise telling a story visually (PowerPoint)

Preferred qualifications, capabilities, and skills

• Experience working in a large company
• Experience in a PR agency setting and working on an integrated marketing team
• Executive communications experience - consulting directly with an executive/leaders

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.