Benefits Operations Lead

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams - People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more - provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.
The Role
The Global Benefits Operations Leader will manage the Global Benefits Operations team, which is responsible for the day-to-day administration of employee benefits programs and supporting employee inquiries and transactions. This role partners closely with the Corporate Benefits Team, which designs the benefits programs and selects vendors, to ensure the smooth execution and operational efficiency of all benefit-related processes.
You Will

• Team Management: Lead and develop the Benefits Operations team to ensure efficient benefits administration, including enrollment, ongoing maintenance, and employee support.
• Operations Oversight: Oversee the daily operations of benefits administration (e.g., health, dental, vision, life insurance, retirement plans), ensuring accuracy, timeliness, and adherence to established processes.
• Employee Support: Manage employee inquiries and provide exceptional support related to benefits, including resolving complex issues and handling escalations.
• Collaboration with Corporate Benefits: Serve as the primary point of contact for the Corporate Benefits Team, ensuring alignment between benefits program design and operational execution. Provide feedback and insights on administrative challenges and employee needs.
• Compliance and Policy Execution: Ensure benefits programs comply with local, state, federal, and international regulations. Administer policy changes in coordination with the Corporate Benefits Team.
• Process Improvement: Identify and implement process improvements to streamline benefits administration and enhance the employee experience. Utilize technology to automate workflows and improve service delivery.
• Systems Management: Manage benefits administration systems, including HRIS (e.g., Workday), to ensure accurate data, reporting, and efficient processes.
• Data and Reporting: Use data analytics to monitor and report on key benefits metrics such as participation rates, benefits usage, and employee satisfaction. Provide regular updates to leadership on operational performance.
• Vendor Coordination: Work closely with external vendors as needed to support benefit-related transactions, while the Corporate Benefits Team manages vendor selection and relationships.

You Have

• Experience: 7+ years of experience in benefits administration, with at least 3 years in a leadership or management role. Experience in supporting global benefits programs is highly preferred.
• Technical Skills: Proficiency in benefits administration platforms (e.g., Workday, UKG) and strong data analysis skills using tools like Google Sheets.
• Compliance Expertise: In-depth knowledge of ERISA, ACA, COBRA, and other relevant regulations. Experience in managing global benefits administration and compliance.
• Leadership: Strong leadership and team management skills with a focus on developing team members and improving operational efficiency.
• Communication: Excellent interpersonal and communication skills with the ability to provide clear guidance to employees and collaborate with cross-functional teams.
• Experience managing benefits operations in a tech-driven or high-growth environment.
• Ability to work in a global, matrixed organization and manage multiple stakeholders.

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page .
Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$163,600 - $245,400 USD
Zone B:
$152,200 - $228,200 USD
Zone C:
$144,000 - $216,000 USD
Zone D:
$135,800 - $203,600 USD
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.